Support Code 1851: Set the Paper Output Tray - PIXMA TS8020, TS9020...

Article ID: ART167519 | Date published: 03/20/2017 | Date last updated: 02/18/2020
 

Description

Understand and resolve Support Code 1851 on a PIXMA TS8020, TS8120, TS9020 and TS9120.

Solution

Cause

The paper output tray isn't in the correct position.


Remedy

View the video or follow the written steps below to resolve the issue. 

 
 


Written steps
 

Incorrect: The paper output tray (B) is in disc label print position.

 

Paper output tray in incorrect position


What to Do

  1. To cancel printing, tap Stop on the touch screen.

  2. Pull the paper output tray out from the disc label print position, then tap OK on the touch screen.

Correct: The output tray (B) should be flush with (A).

Paper output tray in correct position

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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