Support Code 2112 Appears on the Display - MB5420

Article ID: ART171527 | Date published: 08/24/2018 | Date last updated: 04/25/2019
 

Description

Paper setting mismatch

 

Solution

Cause

Paper settings for printing or copying differ from cassette paper information set on printer.


 Note

  • For copying, make the copy paper settings to match the cassette paper information set on the printer.
     
  • See below for more on the cassette paper information that is set on the printer.


If the print or copy paper settings do not match the cassette paper information set on the printer, as shown below, a message appears on the touch screen.
 

  • Print settings specified on the printer driver:
    Paper size: A4
    Media type: Plain paper

     

  • Cassette paper information set on the printer:
    Paper size: Legal
    Media type: Plain paper


After tapping OK on the touch screen, the print or copy paper settings appear below the message.



 

What to Do

Tapping OK on the touch screen again, the screen below appears.



 

Select the appropriate action.


 Note

  • All of the options below may not appear, depending on the setting.


 Note

  • If you do not know what paper information to set, press the Back  button. The previous screen appears, showing the paper size and media type. Check the paper settings and set them as the cassette paper information.

Print with the loaded paper.
Select this option to print or copy on the paper in the cassette 2, without changing the paper settings.
For example, if the paper setting is A4, and Legal is set in the cassette paper information, the A4 size setting is used to print or copy on the Legal paper in the cassette 2.

Replace the paper and print
Select this option to print after changing the paper in the cassette 2.
For example, if the paper setting is A4, and Legal is set in the cassette paper information, change the paper in the cassette 2 to A4 paper and proceed with printing or copying.
Once you have changed the paper, the screen for setting the cassette paper information appears. Set the paper information for the paper in the cassette 2.

Cancel
Cancels printing.
Select this option to change the print or copy paper settings. Change the paper settings and retry the printing.


 Note

  • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings to print or copy on the paper in the cassette 2, even if the paper does not match the settings.

    • To change the message view setting when printing or copying using the operation panel of the printer:


MB5420 Page


 

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