An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.
When an error occurs, a message is displayed on the computer screen or the touch screen. Depending on the error, a Support Code (error number) is displayed on the computer screen or the touch screen.
When a Support Code and a message are displayed on the computer screen (Windows):
For details on how to resolve errors with Support Codes, see Support Code List.
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors, see Support Code List.
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