1401

Print head is not installed.

Install the print head.

• The FINE cartridge is not installed.

  Install the FINE cartridge.

  Replacing a FINE Cartridge
  
  Appropriate FINE cartridge is not installed.

• Install the appropriate FINE cartridge.

  Replacing a FINE Cartridge
  
  If the error is not resolved, contact the service center.

1403

The type of print head is incorrect.

Install the correct print head.

1485

Appropriate ink cartridge is not installed.

Install the appropriate ink cartridge.

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1687

The following ink cartridge cannot be recognized.

The FINE cartridge is not installed properly.

Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

If the error is not resolved, remove the FINE cartridges, then install them again.

Replacing a FINE Cartridge

1487

1486

Some ink cartridges are not installed in place.

Make sure that each FINE cartridge is installed in the correct position.

Replacing a FINE Cartridge

1684

The following ink cartridge cannot be recognized.

The ink cartridge cannot be recognized.

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1682

The following ink cartridge cannot be recognized.

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

1686

The ink may have run out.

Replacing the ink cartridge is recommended.

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Replacing a FINE Cartridge

• If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

  Checking the Ink Status

1688

The ink has run out.

Replace the ink cartridge.

The ink has run out.

Replace the ink cartridge and close the paper output cover.

Replacing a FINE Cartridge

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

• If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

  Checking the Ink Status

1003

No paper.

Check the following and press when finished.

- Load paper.

- Insert the paper completely to the end. Align the paper guides with the paper.

Reload the paper and press the OK button on the printer.

When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.

1202

Paper output cover is open.

Close the paper output cover.

The paper output cover is open. Close the paper output cover.

1250

Paper output tray is closed.

Open the paper output tray.

Open the Front Tray to resume printing.

1300

Paper is jammed in the paper output slot.

Remove the paper.

1. Remove the paper from the paper output side and press .
2. If the paper cannot be removed from the paper output slot, turn off power and remove the paper from the transport unit on the rear side. If a memory card is inserted, remove it beforehand.

See the manual for details.

The paper may be jammed in the paper output slot. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.

Paper Jams

1303

Paper is jammed in the rear side.

Remove the paper.

1. Remove the paper from the paper output side and press .
2. If the paper cannot be removed from the paper output slot, turn off power and remove the paper from the transport unit on the rear side. If a memory card is inserted, remove it beforehand.

See the manual for details.

The paper may be jammed in the rear side. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.

Paper Jams

1304

Paper is jammed in the duplex transport unit.

Remove the paper.

1. Remove the paper from the paper output side and press .
2. If the paper cannot be removed from the paper output slot, turn off power and remove the paper from the transport unit on the rear side. If a memory card is inserted, remove it beforehand.

See the manual for details.

The paper may be jammed in the transport unit. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.

Paper Jams

1310

This paper is not compatible with two-sided printing.

Remove the paper and select .

The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.

-

Data of supported types are not saved.

• There is no image data or document saved on the memory card that can be read by this machine.

• The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.

• Photo data edited or processed on a computer must be printed from the computer.

• When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

-

Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.

• Make sure the PDF file is printable from a memory card. See Printing Documents (PDF File) Saved on a Memory Card for more information.

  Note

  • The names of the PDF files are displayed even though they cannot be printed from the memory card. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

    • The Details screen is not displayed for the PDF file you want to print.

    • Characters other than machine name, IJ Scan Utility, or My Image Garden are displayed on Created with on the Details screen.

    • "?" is displayed on the preview screen.

• Data edited or processed on a computer must be printed from the computer.

-

The specified PDF file contains unprintable data. Some portions may not be printed.

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

1702

1704

1712

1714

The ink absorber is almost full.

Select to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the machine's OK button to continue printing. Contact the service center.

5B02

5B04

5B12

5B14

Printer error has occurred.

Contact the service center.

The machine error has occurred.

Contact the service center.

2700

Timeout error has occurred.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

-

Failed to scan head alignment sheet.

Check orientation/position and check that platen/sheet is clean.

<See manual>

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

• Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.

• Make sure the platen glass and the print head alignment sheet are not dirty.

• Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

  For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.

• Make sure if print head nozzles are clogged.

  Print the nozzle check pattern to check the status of the print head.

  Printing the Nozzle Check Pattern

If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.

Aligning the Print Head Position from a Mac Computer

Aligning the Print Head Position from a Windows Computer

B200

An error has occurred.

The printer needs repair.

Follow the steps below.

1. Turn the device off and unplug the power cord from the power supply.
2. See the manual and contact the service center.

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

5100

Printer error has occurred.

Follow the steps below.

1. Cancel printing, then turn the device off.
2. Remove any foreign objects from the paper output slot, rear side and inside of the device.
3. Make sure that the ink tanks or ink cartridges are installed correctly.
4. Turn the device on again.

If problem persists, see the manual and contact the service center.

Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.

• Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

• If the problem is not resolved, contact the service center.

5011

5012

5200

5400

6000

6800

6801

6900

6901

6902

6910

6911

6930

6931

6932

6933

6934

6935

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

Printer error has occurred.

Follow the steps below.

1. Cancel printing, then turn the device off.
2. Turn the device on again.

If problem persists, see the manual and contact the service center.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, contact the service center.

1890

Remove the protective material or tape if it is attached to the holder.

The protective material for the FINE Cartridge or the tape remains attached.

Check the inside of the machine. If the protective material or the tape remains attached, remove it.

-

The card is currently writable from PC.

Set to [Not writable from PC].

The card slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the card slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute under Device user settings.

-

Power was not turned off correctly the last time.

Press the button when turning power off.

The power cord may have been unplugged last while the machine was still on.

Press the OK button to dismiss the error.

4100

Cannot print the data.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.

-

Cannot connect to the server.

Please wait a while and try again.

You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.

Press the OK button to dismiss the error, then try again after a while.