Support Code 2114 is displayed - TS702

Article ID: ART173255 | Date published: 01/08/2019 | Date last updated: 03/05/2019
 

Description

error

Solution

2114

Cause

Paper settings for printing do not match rear tray paper information set on printer.

Note

If the print paper settings do not match rear tray paper information set on the printer, as shown below, a message appears on the LCD.

  • Print settings specified on the printer driver:

    Paper size: A5

    Media type: Plain paper

  • Rear tray paper information set on the printer:

    Paper size: A4

    Media type: Plain paper

What to Do

Press the printer's OK button to display the screen below.

Select the appropriate action.

Note

  • Depending on settings, some of the options below may not appear.
Print on set paper

Select this option to print onto the paper in the rear tray and the cassette without changing the paper settings.

For example, if the print paper setting is A5, and cassette paper information is set to A4, the A5 size setting is used to print onto the paper in the cassette.

Replace the paper

Select this option to print after changing the paper in the cassette.

For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing.

Once you have changed the paper, the screen for setting rear tray paper information appears. Set paper information for the paper in the rear tray.

Note

Cancel

Cancels printing.

Select this option when you want to change the print paper settings. Change the paper settings and retry printing.

Note

  • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings for printing onto the paper in the rear tray regardless of whether or not the paper matches these settings.


TS702 Page


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments