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CMS-XML During scanning, an unknown error occurs.
CMS-XML Paper Jams (DR-2020U)
If a paper jam occurs while scanning from the feeder, an error message appears on the display panel. Follow the procedure below to clear the jam.
CMS-XML DR Scanner driver not found / TWAIN Error
CMS-XML Error "Scanner not found" when using CaptureOnTouch
CMS-XML Enable [Deskew]. ( DR-2020U )
CMS-XML Confirm that the scanner is turned ON. ( DR-2020U )
CMS-XML Align the document guides to fit the documents as closely as possible. ( DR-2020U )
CMS-XML Remove the USB hub and connect the scanner directly to the computer. ( DR-2020U )
CMS-XML The serial number for the DR-2020U is located on the back of the scanner.
CMS-XML Download and install the updated version of CaptureOnTouch.
Corrected Version DR-2020U v. 1.0