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User Support Tool
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1 Make Sure That the Processing/Data Indicator Is Off Make sure that the Processing/Data indicator on the operation panel of the machine is off. If the indicator is lit up or blinking, wait until the machine finishes all of its operations (copying, printing, sending faxes , etc.).
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Proof of Purchase Guidance for imageCLASS devices
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You may either fax or ... FAX Number : (757) 579-7198 ... This will assist us in validating the receipt in our system.
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Cleaning of imageCLASS Products
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For the purpose of helping to sanitize your Canon imageCLASS product, it is recommended that you clean parts touched with the hands such as control panels, covers and jam locations with isopropyl alcohol using the following precautions:
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Adding a Printer via USB (imageCLASS/ Faxphone Driver MF Printer Driver 10.2.0)
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1. Open [System Preferences] ? click [Print & Fax ], [Print & Scan], or [Printers & Scanners].
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Clean and Sanitize Your Printer and Scanner Equipment
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Cleaning of Printer and Scanner Products For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend the following. You will need 70-80% isopropyl or ethyl alcohol and a soft lint-free cloth.
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Adding a Printer via Bonjour Connection (imageCLASS/ Faxphone Driver MF Printer Driver 10.2.0)
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1. Open [System Preferences] ? click [Print & Fax ], [Print & Scan], or [Printers & Scanners].
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"No AirPrint Printers Found" When Attempting to Print from an iOS or iPadOS Device imageCLASS Laser Printers
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click here. For assistance with Canon Inkjet models, please Many Canon printers have the AirPrint feature which allows them to communicate with Apple®
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Notes on Printing from a VPN
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Each VPN is different. You may need to contact your network administrator for help .
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Toggle Double-sided (Duplex) Printing - macOS 13
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If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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"Error Loading XML" when trying to view the e-Manual
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1. Click [Flash Player] in the [Control Panel] of Windows (or [Settings] in Windows 10). * The method of displaying the Control Panel differs according to your version of Windows. For more information, see the manual provided with your computer, or " Help " in Windows.
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