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CMS-XML Clean and Sanitize Your Printer and Scanner Equipment
For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend the following. ... Turn the device’s power off and unplug from power source and/or remove the battery (for mobile printers).
CMS-XML Cleaning of imageCLASS Products
For the purpose of helping to sanitize your Canon imageCLASS product, it is recommended that you clean parts touched with the hands such as control panels, covers and jam locations with isopropyl alcohol using the following precautions:
CMS-XML Checking the SSID and Network Key
When manually setting up a wireless connection, you need to specify the SSID and network key of your wireless router. The SSID and network key may be indicated on these networking devices. Check your devices and write down the necessary information before setting up the connection.
CMS-XML Proof of Purchase Guidance for imageCLASS devices
Please write your serial number, phone number and case number (if one was provided) in a blank area on the receipt. This will assist us in validating the receipt in our system.
CMS-XML Notes on Printing from a VPN
Each VPN is different. You may need to contact your network administrator for help .
CMS-XML "Error Loading XML" when trying to view the e-Manual
1. Click [Flash Player] in the [Control Panel] of Windows (or [Settings] in Windows 10). * The method of displaying the Control Panel differs according to your version of Windows. For more information, see the manual provided with your computer, or " Help " in Windows.
CMS-XML Alexa Print FAQs
Connecting your printer to Alexa To connect with Alexa, your printer must have its power turned on and must be connected to the same wireless network as Alexa. Your printer must also have IPP and MDMS settings turned on. If you still are unable to connect to Alexa, your printer is not compatible with Alexa at this time. To contact customer service for further assistance , please call 1 (888)-280-4331.
CMS-XML Service Notice: Windows 10 Scanning for imageCLASS
For assistance , please contact our award winning customer service below. Canon Customer Support Center Monday - Friday 8am to 8pm ET