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Error: Bidirectional Support is Required for Your Printer – Windows

Remove AMD USB Audio Driver Filter if installed

In the environment that AMD USB Audio Driver Filter is installed in Windows Vista (pre-installed in some commercially available PCs), the printing function is not enabled. Some customer may experience that the Push-scan function is not enabled. Please see below for assistance. Important: When trying to perform printing, the message "Collecting printer status." is displayed in the Status Monitor, then the error message "Print data cannot be sent because of the current printer status" follows.

Delete Print Jobs From the Queue - Windows XP or 2000

Learn how to delete print jobs from the print queue to resolve printer errors in Windows XP and Windows 2000.

Close all background applications

Software applications that are active during installation can cause errors , installation difficulties and even abort the installation. Close all running applications, including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.

Disconnect and reconnect power cord to reset the device

If the device does not respond, or to clear an error , disconnect and then reconnect the power cord.

Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)

To resolve the error shown below , right-click Print Spooler service and then select Start.