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Troubleshooting
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- An error occurred while transferring files to the FTP server . Turn then camcorder and the FTP server off and then on again and try again the FTP transfer.
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List of Messages (VIXIA mini)
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Install ImageBrowser EX and CameraWindow in your computer and configure the settings using CANON iMAGE GATEWAY. Connect to a computer and use the supplied software to set again An error occurred when connecting to the CANON iMAGE GATEWAY server . Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
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List of Messages (VIXIA mini X)
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Check the CANON iMAGE GATEWAY settings and try setting Camera Web Link again. Check network settings An error occurred during authentication with the CANON iMAGE GATEWAY server . Make sure the date and time set in the camcorder are correct.
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List of Messages (VIXIA HF G30)
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Install ImageBrowser EX and CameraWindow in your computer and configure the settings using CANON iMAGE GATEWAY Connect to a computer and use the supplied software to set again An error occurred when connecting to the CANON iMAGE GATEWAY server . Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder. Insufficient space on server You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server.
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List of Messages (VIXIA HF R40 / HF R42 / HF R400)
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Install ImageBrowser EX and CameraWindow in your computer and configure the settings using CANON iMAGE GATEWAY. Connect to a computer and use the supplied software to set again An error occurred when connecting to the CANON iMAGE GATEWAY server . Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
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List of Messages (VIXIA HF R62/R60/R600)
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Check the connection point, SSID and other network settings. Connect to a computer and use the dedicated software to set again An error occurred when connecting to the CANON iMAGE GATEWAY server . Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
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List of Messages (VIXIA HF R30 / HF R32 / HF R300)
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Message Solution An error occurred during FTP communication File transfer was not completed - Turn off the camcorder and FTP server . After a short while, turn them on again and try to send the data again. An error occurred while communicating to the computer (Network Utility) File transfer was not completed - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal.
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List of Messages (VIXIA M50 / HF M52 / HF M500)
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An error occurred during FTP communication File transfer was not completed - Turn off the camcorder and FTP server . After a short while, turn them on again and try to send the data again. An error occurred while communicating to the computer (Network Utility) File transfer was not completed - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal.
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Displaying the Status Screens XF705
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1 SD card A/SD card B ... Only for SD card B : ... 3 Error correction settings ... 1 FTP server settings (destination server , user name and password*) 2 FTP transfer settings
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List of Messages (XF705)
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âMake sure the address range for the DHCP server is sufficient. ... Wi-Fi connection terminated âAn error occurred on the access point or connected device. ... Wi-Fi error . ... Wi-Fi error . ... Wi-Fi error .
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