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Error Codes (EOS 5DS / EOS 5DS R)
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When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
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Understand "Cannot playback image" message on the camera.
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Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
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Installing and removing the CF card on the EOS 5DS and EOS 5DS R
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2. Remove the card. If a card-related error message is displayed on the LCD monitor, remove and reinstall the card. If the error persists, use a different card.
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Correct diffraction errors with Digital Lens Optimizer in Digital Photo Professional Ver.4.x
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Learn how to use the Digital Lens Optimizer feature in Digital Photo Professional version 4.x which allows you to use lens data to correct diffraction errors in your images.
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Install the Software from the EOS DIGITAL Solution Disk or From the Canon Website
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Even if the previous version of the software is installed, install the software by following the steps below (the current software will overwrite the previous version). If errors occur during installation, please see the 'Related information' section at the end of the page.
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Troubleshoot installation of EOS Digital Solution software on a Windows and Macintosh computer
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Check the operating system and display resolution Non-supported OS - Check for operating system updates. Although Canon supports most software releases for Windows, Mac, and Linux platforms, it is possible you need to install an update.
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Formatting the cards on the EOS 5DS and EOS 5DS R
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Format the card in the following cases: The card was formatted by a different camera or a computer. The card is full with images or data. A card-related error is displayed.
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Using EOS Utility 3.x to Send Images to a Computer (Wi-Fi Function)
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Settings otherwise configured with [Manual setting] can be configured automatically. However, the IP address and similar settings must be automatically assigned and configured in environments using DHCP servers or access points or routers supporting DHCP server functions. If an error is displayed, select [Manual setting] regardless of whether the IP address and similar settings are automatically assigned and configured.
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