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Troubleshoot reasons that RAW images can't be opened on a computer
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Confirming the software version Open the version of Digital Photo Professional installed on the computer. Select Help -> About
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The camera is not recognized by the computer (Windows 7) (EOS Utility Ver.3.x)
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1. Change the USB port that is connected with the camera If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly. 2. Use [Device Manager]
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AF (Autofocus) does not operate (EOS 80D)
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When cleaning the lens contact, be careful to avoid scratching the lens surface. If the contact area is particularly dirty, contact a Canon customer service center for assistance . Attach the lens securely.
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The built-in flash fires by itself (EOS 80D)
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> modes, when you press the shutter button halfway under low-light conditions, the built-in flash may be raised automatically and emit the AF- assist beam. This illuminates the subject to help autofocusing.
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System requirements for applications (EOS 80D)
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Digital Photo Professional may also be installed on a 32-bit version PC, but with restrictions on operation. On 32 bit Oss, (32bit) is displayed on the [About Digital Photo Professional 4] in [ Help ]. For information on restrictions, see the descriptions indicated with the [32bit] in the Digital Photo Professional Instruction Manual.
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