Refer to the following explanation if images cannot be successfully downloaded to the computer using EOS Utility. The Cause and Meaning of the Error Message The following problem is a possible cause of the [There are no images in the camera or memory card that match download conditions] message being displayed after clicking the [Starts to download images] button in EOS Utility.
Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
Even if the previous version of the software is installed, install the software by following the steps below (the current software will overwrite the previous version). If errors occur during installation, please see the 'Related information' section at the end of the page.
Even if the previous version of the software is installed, install the software by following the steps below (the current software will overwrite the previous version). If errors occur during installation, please see the Related Information below. IMPORTANT
