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CMS-XML IMPORTANT: Burbank Professional Service and Support Center mail in or drop off location for Cinema products and CPS Platinum and Gold members.
CMS-XML Canon Professional Technology and Support Centers
Canon USA has established Professional Technology and Support Centers to handle Sales, Service and Support for the motion picture business and VIP customers. Access to these centers are limited to Authorized Dealers and Rental houses, Canon Partners and Industry Professionals, registered owners of Cinema EOS products, CPS Platinum and Gold members and will offer comprehensive repair services for Canon's Full Lineup of Professional Imaging Products: Cinema EOS Cameras
CMS-XML Where do I download all software associated with my camera?
to find the download section for your model or view the video below. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.