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Error message "failed to import 1 of 1 image(s). Images larger than the largest supported size"is diplayed on Digital Photo Professional Express and cannot import photo(s)
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Error message "failed to import 1 of 1 image( s ). Images larger than the largest supported size"is diplayed on Digital Photo Professional Express and cannot import photo(s)
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Updating your camera to use image.canon.
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The following procedure( s ) will need to be followed to update your camera to use image.canon. Depending on the model of your camera, you may require update via EOS Utility, a firmware update, or a refresh of the web services via the camera's menu.
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RAW images cannot be opened on a computer
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Solution If RAW images captured with the camera cannot be opened on a computer, please refer to the information in the applicable section( s ) below. Installing software that supports images captured with the camera
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The Digital Zoom cannot be set (PowerShot G5 X Mark II)
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Solution Depending on the shooting mode and/or image format setting, the digital zoom range may not be available when the cameraâ s zoom lever is moved. In this case please make the setting while referring to the procedures below.
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Can still images and movies be written to DVDs or Blu-ray Discs?
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DVD/Blu-ray disc writing software must be used to change the movie file format to enable playback on DVD or Blu-ray playback devices (DVD/Blu-ray players, etc.). For more information on image file types, please refer to your cameraâ s instruction manual.
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The [Card's write protect switch is set to lock] message appears on the screen
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Please try inserting a different memory card into the camera. If operations can be performed successfully after inserting another card into the camera, the initial card may be faulty. In this case, please contact the cardâ s manufacturer.
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Using an Android Smartphone to Control the Camera and Shoot Remotely (PowerShot G5 X Mark II)
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Activate Bluetooth and Wi-Fi on the smartphone. Note that pairing with the camera is not possible from the smartphoneâ s Bluetooth settings screen.
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Connecting to a printer and printing via Wi-Fi (PowerShot G5 X Mark II)
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In the printerâ s Wi-Fi setting menu, choose the SSID (network name) displayed on the camera to establish a connection. In the password field on the printer, enter the password displayed on the camera.
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Images are blurry or not in focus (PowerShot G5 X Mark II)
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Depending on the distance to the subject and the subjectâ s speed, the camera may not be able to achieve correct focus. If the problem cannot be solved even after you checked all solutions above, the camera may be malfunctioning, so please contact Canon Customer support Help Desk. ID: 8204314300_EN_1
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Sending Images to an Android Smartphone (PowerShot G5 X Mark II)
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You can send images to a smartphone connected via Wi-Fi or paired via Bluetooth by choosing the images from the cameraâ s playback screen. Press the
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