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Delete queued print jobs to resolve printing errors (Windows)
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Set printer from Offline to Online - imageCLASS printers
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If the printer is set Offline, an error message will appear and the print job will not complete.
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When extracting the driver files to the computer, click "Unzip" not "Run WinZip".
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When extracting the driver files to the computer, click "Unzip" not "Run WinZip". If you select "Run WinZip" and do not have WinZip installed, you will receive an error message to that effect.
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Using the Trouble Shooter
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If the Trouble Shooter encounters a problem, it displays an error message . Each message includes several options, such as:
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Error : Printer Not Responding / Off-line (Configure to Correct Port) - Windows
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Print Spooler service depends on RPC to be started (running)
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If an error occurs trying to start Print Spooler service, open Computer Management and check if Remote Procedure Call (RPC) is started.
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Unable to Print from IE9
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IE9 Solution Problem: While attempting to print using Internet Explorer 9, either a script error or a web page error will appear. Solution:
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Close all background applications
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Software applications that are active during installation can cause errors , installation difficulties and even abort the installation. Close all running applications, including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.
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Disconnect and reconnect power cord to reset the device
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If the device does not respond, or to clear an error , disconnect and then reconnect the power cord.
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Unable to print from a Windows computer (imageCLASS/Faxphone)
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confirm RPC is running. If an error appears while starting the Print Spooler Confirm the printer is online.
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