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Mobile Printing Compatibility Chart for imageCLASS products
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Cleaning of imageCLASS Products
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For the purpose of helping to sanitize your Canon imageCLASS product, it is recommended that you clean parts touched with the hands such as control panels, covers and jam locations with isopropyl alcohol using the following precautions:
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Checking the SSID and Network Key
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When manually setting up a wireless connection, you need to specify the SSID and network key of your wireless router. The SSID and network key may be indicated on these networking devices. Check your devices and write down the necessary information before setting up the connection.
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Proof of Purchase Guidance for imageCLASS devices
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Please write your serial number, phone number and case number (if one was provided) in a blank area on the receipt. This will assist us in validating the receipt in our system.
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Notes on Printing from a VPN
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Each VPN is different. You may need to contact your network administrator for help .
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"Error Loading XML" when trying to view the e-Manual
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1. Click [Flash Player] in the [Control Panel] of Windows (or [Settings] in Windows 10). * The method of displaying the Control Panel differs according to your version of Windows. For more information, see the manual provided with your computer, or " Help " in Windows.
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Printing with AirPrint (imageCLASS)
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Printing from a Mac How to display the print dialog box differs for each application. For more information, see the instruction manual or Help for the application you are using.
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Alexa Print FAQs
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Connecting your printer to Alexa To connect with Alexa, your printer must have its power turned on and must be connected to the same wireless network as Alexa. Your printer must also have IPP and MDMS settings turned on. If you still are unable to connect to Alexa, your printer is not compatible with Alexa at this time. To contact customer service for further assistance , please call 1 (888)-280-4331.
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