Some users have encounter the following error when printing on 500ft rolls of 20lbs bond paper (75gsm) : “Hardware Error E 16-2O 22 : Upper Roll Drive Overload”
During the upgrading of the firmware, please do not turn off the power of the printer. Once firmware files are received, the printer automatically overwrites the firmware and reboots. If the power is turned off during this period, ex. by unplugging the power plug from the outlet, the writing of the firmware would fail, and a checksum error ( E 196-4040) will occur.
If an error message is displayed, check the settings and correct any invalid values. Note You can also specify the subnet mask and default gateway on the Control Panel.
Registering from Your Smartphone, Tablet, or Computer (Uppercase and lowercase letters are differentiated.) Multibyte characters cannot be used. You will get an error if the e -mail address you enter contains a character that cannot be used.
If your model has no LCD monitor/If you are using TR4500 series or PRO-1000 series (Uppercase and lowercase letters are differentiated.) Multibyte characters cannot be used. You will get an error if the e -mail address you enter contains a character that cannot be used.
