If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
Adjusting Colors Using a Color Pattern You can preview color changes and reproduce natural colors by using the color pattern function in ScanGear ' s Basic Mode tab.
tab and Advanced Mode tab, you can specify cropping frames (scan areas) on the image( s ) displayed in the Preview area of the screen. When you perform a scan, each area specified with a cropping frame will be scanned as a separate image.
Confirm that the scanner is properly connected to the computer with the supplied USB cable( s ). Notes on Connecting the Scanner When operating the scanner via applications such as CaptureOnTouch, make sure to set the Auto Start switch to OFF.
Printer models Scanning 2015 models MG3600 series Y Y Y Y MG5700 series Y Y Y Y MG6800 series Y Y Y Y MG7700 series Y Y Y Y PRO-10 S Y Y Y - PRO-100 S Y Y Y - MX490 series Y - Y Y 2014 models
Other devices attached to the computer can block proper communication. Check to see if there are any devices (other than USB keyboards or mice) connected to the computer. Disconnect the device( s ) and restart the computer. Once the computer has restarted, attempt your process again.
