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Displayed Error Codes
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When a scanning error occurs, the following error codes are displayed in the Job. No. Indicator.
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DR Scanner driver not found / TWAIN Error
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While attempting to scan you receive the error message "Driver not found" or a TWAIN error . Do you know if a Windows update was applied recently? If so, it is possible that the .INI
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Check Error Message on Control Panel (DR-G1130/G1100)
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When document feeding is interrupted, an error message will appear on the display panel.
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Clearing Paper Jams, Skewed Documents, Stapled Documents, and Feed Errors - DR-M1060 / DR-M1060 II
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When paper jams and skewed documents are detected during scanning, the following error codes are displayed in the scanner's display panel and scanning is interrupted. Paper jam error code Skew, staple, or feed error detection error code.
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Error "Cannot load driver" when using the DR-C225W
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If you are connected via USB and receive this message, make sure the Wireless button on the back of the scanner is set to "OFF". By default, it is set to "ON" and you will receive this error message if trying to use the scanner via USB.
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Received "Out of memory error" while scanning
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If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
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ERROR : Device cannot be Locked.
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Error message ""CatpureOnTouch (model name)" is not optimized for your Mac." appears when launching CoT on Mac OS 10.13.4 (or later)
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Error: No Document Found in Scanner.
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This error can be caused by the failure to remove the packing material from the pickup roller.
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During scanning, an unknown error occurs.
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If you receive an unknown error while scanning, it may be that the scanner is having trouble communicating with the computer.
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