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CMS-XML Proof of Purchase Guidance
Email a scanned copy of your proof of purchase to the following locations: FAX Number : (800) 231-9243 PURCHASE@cits.canon.com
CMS-XML Clean and Sanitize Your Camera Equipment
Cleaning of Camera, Lens and Video Products For the purpose of helping to sanitize your Canon Camera, Lens and Video products, it is recommended that you clean parts touched with the hands such as camera grips, dials and lens exteriors.
CMS-XML Location of serial number
Where is the serial number located? The serial number of this product may be found underneath the battery pack. You should record the number and other vital information in your user's manual in the space provided (normally at the bottom of one of the first few pages), and retain the manual as a permanent record of your purchase to aid identification in case of theft.
CMS-XML Location of the serial number
Where is the serial number located? The serial number of this product may be found on the side of the camera behind the LCD screen or behind the battery back or under the viewfinder (location varies by model). You should record the number and other vital information in your user's manual in the space provided (normally at the bottom of one of the first few pages), and retain the manual as a permanent record of your purchase to aid identification in case of theft.
CMS-XML Secure Digital (SD) card compatiblity information.
SD Card Compatibility Information. Canon camera and camcorder models have been designed to be fully compatible with memory cards that adhere to their respective card standards. Below is a chart reflecting the standards supported by our current models. To ensure card compatibility with your camera or camcorder model, please contact the memory card manufacturer for further information and assistance in determining card compatibility.
CMS-XML Using the Zebra Pattern function on the XH A1 and XH G1
Using the Zebra Pattern The zebra pattern is only displayed on the screen and will not affect your recordings. The zebra pattern will not be displayed while using the Peaking assist function. Available zebra pattern settings: 70 IRE, 75 IRE, 80 IRE, 85 IRE, 90 IRE, 95 IRE, and 100 IRE.
CMS-XML How do i get parts for my camcorder?
Items purchased directly from the Parts Ordering Center are not returnable, and there is a chance that they will not correct your issue. Spare parts sold through the Parts Ordering Center do not come with installation or setup instructions. We ask that you allow us to troubleshoot your unit first in order to help diagnose the cause of the issue you are having.
CMS-XML How to remove a tape that will not eject
My tape will not eject. How can I get it out? Once the power source is available, some models require manually unlatching and opening a cover. When the cover is fully open, the cassette tape will eject automatically after a few seconds. If the tape still will not eject, seek assistance from a Canon Service Facility.
CMS-XML Find the Latest Version of Canon Software for Cameras
If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
CMS-XML Using DV control on the XL H1 camcorder
Using the DV Control software (sold separately) to download video and audio recordings (in HDV or DV standards) from the camcorder to the computer's hard disk. For details refer to the software?s help modules..
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