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Directly connecting your printer to your mobile device
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Please select from the categories below. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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"No AirPrint Printers Found" When Attempting to Print from an iOS or iPadOS Device imageCLASS Laser Printers
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For assistance with Canon Inkjet ... brand mobile devices that are ... ... the printer and mobile device must be ... Please follow these steps to troubleshoot the issue: ... is connected to Wi-Fi : Tap Wi-Fi ... Make sure that Wi-Fi is enabled. ... cycling does not help : ... the printer and wireless router closer together ... ... be interfering with Wi-Fi communication ... the printer and wireless router. ... network or no Wi-Fi is available: If your mobile device and printer ... network, or Wi-Fi is unavailable, ... ... signal to your mobile device without the use of a wireless router.
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Clean and Sanitize Your Printer and Scanner Equipment
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For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend the following. ... Turn the device’s power off and unplug from power source and/or remove the battery (for mobile printers).
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Cleaning of imageCLASS Products
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For the purpose of helping to sanitize your Canon imageCLASS product, it is recommended that you clean parts touched with the hands such as control panels, covers and jam locations with isopropyl alcohol using the following precautions:
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Checking the SSID and Network Key
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When manually setting up a wireless connection, you need to specify the SSID and network key of your wireless router. The SSID and network key may be indicated on these networking devices. Check your devices and write down the necessary information before setting up the connection.
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Proof of Purchase Guidance for imageCLASS devices
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Please write your serial number, phone number and case number (if one was provided) in a blank area on the receipt. This will assist us in validating the receipt in our system.
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Notes on Printing from a VPN
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Each VPN is different. You may need to contact your network administrator for help .
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Toggle Double-sided (Duplex) Printing - macOS 13
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If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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"Error Loading XML" when trying to view the e-Manual
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1. Click [Flash Player] in the [Control Panel] of Windows (or [Settings] in Windows 10). * The method of displaying the Control Panel differs according to your version of Windows. For more information, see the manual provided with your computer, or " Help " in Windows.
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Alexa Print FAQs
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Connecting your printer to Alexa To connect with Alexa, your printer must have its power turned on and must be connected to the same wireless network as Alexa. Your printer must also have IPP and MDMS settings turned on. If you still are unable to connect to Alexa, your printer is not compatible with Alexa at this time. To contact customer service for further assistance , please call 1 (888)-280-4331.
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