Problems Receiving Faxes - MX490 / MX492
Article ID: ART100321 | | | Date published: 05/11/2015 | | | Date last updated: 04/15/2019 |
Description
Solution
Problems Receiving Faxes
ID: 8202504200_ EN_ 1
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Cause |
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Summary |
Cannot Receive a Fax, Cannot Print a Fax |
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Cause |
Check 1: Is the power turned on? |
Summary |
A: ON button
B: FAX Memory lamp
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Cause |
Check 2: Is the machine's memory full? |
Summary |
Print the received faxes stored in the machine's memory, delete them from the machine's memory, and have the sender resend the faxes. |
See Also | Document Stored in Machine's Memory |
Cause |
Check 3: Does an error occur during reception? |
Summary |
-> [ A Support Code Is Displayed ]
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Cause |
Check 4: Is the telephone line cable connected to the external device jack? |
Summary |
Reconnect it to the telephone line jack. |
See Also | Connecting the Telephone Line |
Cause |
Check 5: Is a different size of paper from that specified by Page size in FAX paper settings loaded? |
Summary |
If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine. |
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Cause |
Check 6: Is paper loaded? |
Summary |
If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button. |
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Cause |
Check 7: Is the amount of remaining ink sufficient to print a fax? |
Summary |
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.
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Cause |
Check 8: Is the machine set to the appropriate receive mode? |
Summary |
Check the receive mode setting and change it to a mode suited to your connection if necessary. |
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Cause |
Check 9: Is FAX RX reject set to ON? |
Summary |
Select OFF for FAX RX reject in Security control under Fax settings. |
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Cause |
Check10: Are there setting items set Reject in Caller rejection? |
Summary |
If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject. |
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Cause |
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Summary |
Machine Does Not Switch Automatically between Voice and Fax Calls |
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Cause |
Check: Is the receive mode set to FAX only mode? |
Summary |
If FAX only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls. *1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
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See Also | Receiving Faxes |
Cause |
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Summary |
Quality of Received Fax is Poor |
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Cause |
Check 1: Check the scan settings of the sender's fax machine |
Summary |
Ask the sender to adjust the scan settings of the fax machine. |
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Cause |
Check 2: Is ECM RX set to OFF? |
Summary |
Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. |
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Cause |
Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? |
Summary |
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. |
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Cause |
Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? |
Summary |
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Cause |
Check 5: Did you confirm the paper and print quality settings? |
Summary |
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Cause |
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Summary |
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Cause |
Check: Is ECM RX set to OFF? |
Summary |
If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine. |
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Cause |
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Summary |
Errors Often Occur When You Receive a Fax |
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Cause |
Check 1: Check the telephone line condition or the connection |
Summary |
If the telephone line or connection is poor, reducing the reception start speed may correct the error. |
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Cause |
Check 2: Is the sender's fax machine operating normally? |
Summary |
Contact the sender and ask the sender to check whether the fax machine is operating normally. |
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