| Cannot Send a Fax
ID: 8202504300_ EN_ 1
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| Issue |
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| Cause |
Check 1: Is the power turned on?
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| Summary |
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
- If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A: ON button
B: FAX Memory lamp
IMPORTANT
Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE
If the faxes stored in machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
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| Cause |
Check 2: Is the document being sent from memory or the fax being received into memory?
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| Summary |
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
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| Cause |
Check 3: Is the machine's memory full?
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| Summary |
Delete contents in memory, then send a fax again.
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| See Also |
Document Stored in Machine's Memory |
| Cause |
Check 4: Is the telephone line type set correctly?
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| Summary |
Check the telephone line type setting and change it as necessary.
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| See Also |
Connecting the Telephone Line |
| Cause |
Check 5: Is Hook setting set to Disable?
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| Summary |
When you send a fax manually, dial the number with Enable selected for Hook setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.
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| Cause |
Check 6: Is Dial tone detect set to ON?
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| Summary |
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.
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| Cause |
Check 7: Is the fax number registered correctly in the machine's directory?
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| Summary |
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again.
REFERENCE
You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST.
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| Cause |
Check 8: Does an error occur during transmission?
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| Summary |
- Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.
- Print ACTIVITY REPORT and check for an error.
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| Cause |
Check 9: Is the document loaded properly?
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| Summary |
Remove the document, then reload it on the Platen Glass or in the ADF.
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| Cause |
Check 10: Does a printer error occur?
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| Summary |
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.
If you are in a hurry, press the Stop button to close the message, then send the fax.
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| Cause |
Check 11: Is the telephone line connected correctly?
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| Summary |
Reconnect the telephone line cable to the telephone line jack.
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
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