Install the cartridge, see how to replace the cartridge.

If the error is not resolved, the cartridge may be damaged. Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Replace the cartridge, see how to replace the cartridge.

If the error is not resolved, the cartridge may be damaged. Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Printing cannot be executed because the cartridge is not compatible with this machine.

Install the appropriate ink cartridge, see how to replace the cartridge

To cancel the print job, tap Stop.

Open the paper output cover, then remove the cartridges.

Make sure that the cartridge is compatible with the printer.

Reinstall the cartridges, see how to replace the cartridge. Push up the cartridge until it clicks into place.

Once installed, close the paper output cover.

The ink cartridge may not be installed properly or may not be compatible with this printer.

Make sure the correct cartridges are installed. See how to replace the cartridge.

To cancel the print job, press Stop.

Replace the ink cartridge.

If the error is not resolved, the cartridge may be damaged. Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

The function for checking ink levels may be disabled so levels can't be detected.

If you want to print without this function, press Stop for at least 5 seconds.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

My Canon Account

If the function for detecting ink levels is disabled, is displayed on the LCD.

Replace the cartridge and close the paper output cover.

If you want to continue  to print, press Stop button for at least 5 seconds with the empty cartridge installed. The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing.

The resulting print quality is not satisfactory, if  you print under the ink out condition.

If the function for detecting ink levels is disabled, is displayed on the LCD.

Tap OK to continue to print. Service will soon be required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Press OK, to dismiss the error, then follow the steps below.

If the error is not resolved, perform a manual print head alignment.

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting these errors.

Cancel the print job and turn the printer off.

• Remove any materials (e.g. the protective material or jammed paper) that could prevent the cartridge holder from moving.

• Confirm that the cartridges are properly installed.

  • Push up the FINE cartridge until it clicks into place.

Once done, turn the printer On again.

If the problem is not resolved, service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

When you clear the jammed paper or protective material, be careful not to touch the clear film.

Generally these codes indicate an error has occurred that requires service. 

Turn the machine off, and unplug the power cord from the power supply.

Plug the printer back in and turn it on.

If the error code does not clear, please see below for your available support options,

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
    

Turn off all other devices on the network.

Set the IPv6 settings of the machine to Inactive.

Place the machine in a different location.

If the problem is not resolved, service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 Learn how to Disable the IPv6 Settings of the Machine

1. Select Setup on the operation panel.

2. Select Device settings.

3. Select LAN settings.

4. Select Other settings.

5. Select TCP/IP settings.

6. Select IPv6.

7. When a message displays, select Yes.

8. Select Enable/disable IPv6.

9. In the screen displayed, select Inactive.