Paper Jams - MX490 / MX492

 

Description

This article provides information on resolving paper jams in the PIXMA MX490 / MX492.

 

Solution


 

If the paper is jammed, remove it following the procedure appropriate for each case.

 
  1. Paper Is Jammed in the Paper Output Slot
     
  2. Paper Is Jammed inside the Machine at the Transport Unit
     
  3. Paper is Jammed inside the Printer
     
  4. Document Is Jammed in the ADF (Auto Document Feeder)
     
  5. In Other Cases


 

Paper Is Jammed in the Paper Output Slot

 
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.

 Important
  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
     
  • Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
     
  • If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
 
  1. Pull the paper out slowly.
    Hold the paper with your hands, then pull the paper out slowly not to tear it.



     Note
  • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
     
  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
     
  • If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit.
     
  • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine.
 
  1. Reload the paper, and press the printer's OK button.
    The printer will resume printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
    If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

 Note
  • When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly.
     
  • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

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Paper Is Jammed inside the Machine at the Transport Unit


If you cannot see the paper at the paper output slot, remove the paper from the transport unit.
Remove the paper following the procedure below.

 Important
  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
     
  • Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
     
  • If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

 Note
  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
 
  1. Turn the machine off, then unplug the power cord.
     
  2. Open the document cover.
    Close the document tray if it is open.
     
  3. Stand the machine with the right side facing down.

 Note
  • Stand the machine on a wide and flat surface such as a desk.
     
  • When you stand the machine, hold it securely and be careful not to hit it on a hard object.
 
  1. Open the transport unit.
    When you open the transport unit, support the machine with your hand so that it does not fall down.



     
  2. Pull out the jammed paper slowly.
    When you pull the jammed paper, support the machine with your hand so that it does not fall down.

 
 
 Important
  • If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
     
  • If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then remove the paper from inside the machine.
 
  1. Close the transport unit.

 
 Note
  • After you close the transport unit, take back the machine in original position at once.
 
  1. Plug the machine back in and turn the machine back on.
     
  2. Reload the paper
    All print jobs in the queue are canceled. Reprint if necessary.

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Paper Is Jammed inside the Printer


If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or if the jammed paper remains inside the machine, remove the paper following the procedure below.

 Important
  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
     
  • Make sure if the machine completed sending or receiving all the faxes before unplugging the power cord.
     
  • If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

 Note
  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
 
  1. Turn off the machine, and unplug the power cord of the machine from the power supply.
     
  2. Open the paper output cover.
    Remove the paper in the cassette if any.


 Important
  • Do not touch the clear film (A).



    If the paper or your hands touch these parts and blot or scratch it, the machine can be damaged.
 
  1. Make sure that the jammed paper is not under the FINE cartridge holder.
    If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
    When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.

  2. Hold the jammed paper with your hands.



    If the paper is rolled up, pull it out.


     
  3. Pull the paper slowly not to tear it, then pull the paper out.


     
  4. Make sure that all the jammed paper is removed.

    If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
     
    • Does the piece of paper remain under the FINE cartridge holder?
       
    • Does the little piece of paper remain inside the machine?
       
    • Does the piece of paper remain in the right side or the left side space (B) inside the machine?

  5. Close the paper output cover, then reload the paper.
    All print jobs in the queue are canceled. Reprint if necessary.
 
 Important
  • When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly. If a message about a paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.

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Document Is Jammed in the ADF (Auto Document Feeder)


Remove the document following the procedure below.

 Important
  • Do not open the document cover if the document is jammed. The jammed document may be torn.
     
  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
     
  • Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
     
  • If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
 
 
If the original remains in the ADF by pressing the Stop button while the machine is scanning the document:

If you press the Stop button during scanning then the document remained in the ADF, a message about the paper remaining in the ADF will appear on the LCD. Press the OK button so that the remaining document is automatically fed out.

If the original remains in the ADF by pressing the Stop button while the machine is scanning the document:

If you press the Stop button during scanning then the document remained in the ADF, a message about the paper remaining in the ADF will appear on the LCD. Press the OK button so that the remaining document is automatically fed out.

If the original is jammed in the ADF:

Remove the document following the procedure below.
  1. If printing is in progress, press the Stop button.
     
  2. Turn off the printer.
     
  3. Open the document feeder cover slowly.
    If a multi-page document is loaded, open the document feeder cover after removing any pages other than the jammed page from the ADF.


     
  4. Pull out the jammed document from the ADF.


     
  5. Close the document feeder cover, then turn on the machine.
    When rescanning the document after clearing the error, rescan it from the first page.

 Important
  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.
     
  • If the document still jams, use the platen glass instead.

If the original is jammed in the ADF (from the paper feed side):

Remove the document following the procedure below.
  1. If printing is in progress, press the Stop button.
     
  2. Turn off the printer.
     
  3. Close the document tray, then open the document feeder cover slowly.


     
  4. Pull out the jammed document from the ADF.


     
  5. Close the document feeder cover, then turn on the machine.
    When rescanning the document after clearing the error, rescan it from the first page.

     
 Important
  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity.
     
  • If the document still jams, use the platen glass instead.

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In Other Cases


Make sure of the following:

Check 1.
Are there any foreign objects around the paper output slot?

Check 2.
Is the paper curled?
Load the paper after correcting its curl.

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MX490 / MX492 Page


 

SIMS Doc Id

8202506200

Doc ID   ART100504
Updated   04/15/2019

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