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Setting the paper thickness lever
The paper thickness lever adjusts the gap between the print head and the print media to suit the print media's thickness. Before printing, be sure to set the paper thickness lever correctly.
Open the paper output tray on the front of the printer. Set the paper thickness lever to the right position (B) when printing envelopes or on heavy non Canon brand paper. Set the paper thickness lever back to the left (A) when using plain paper or Canon photo paper.