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LCD messages (MP700 / MP730)

Article ID: ART102172 | Date published: 05/11/2015 | Date last updated: 10/05/2018
 

Description

Messages that will appear on a MultiPASS MP700 or MultiPASS MP730

Solution

LCD Messages - MP700 / MP730

 

Message (Error code) Cause Action
AUTO REDIAL The machine is waiting to redial the other party's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, press [Stop/Reset], then follow the instructions in the LCD.
Bk INK EMPTY The black ink tank in the printhead is empty. Replace the ink tank.
BUSY/NO SIGNAL (#018) The telephone number you dialed is busy. Try sending the document at a later time.
The fax number dialed was incorrect. Check the fax number and dial again.
The other party's fax machine is not working. Contact the other party and have them check their fax machine.
The other party is not using a G3 machine. Contact the other party and ask them to send or receive the document using a G3 machine.
The touch tone/rotary pulse setting on your machine is incorrect. Set your machine to the setting that matches your telephone line.
The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts). Contact the other party and have them check their fax machine. You can try to send the document using manual sending. For an overseas call, add pauses to the registered number.
C INK EMPTY The cyan ink tank in the printhead is empty. Replace the ink tank.
CANNOT USE THIS CARD TURN OFF AND ON You have inserted a Microdrive memory card or a damaged card into the card slot. Remove the memory card from the slot, then turn the power off and on again. You cannot use Microdrive memory cards with this machine.
CARD READER BUSY You tried to start photo printing when the memory card slot was in use by the computer. Wait until the memory card slot is no longer being used by the computer.
CARTRIDGE JAMMED The printhead holder cannot move. This is normally due to a paper jam. Clear the paper jam or whatever is obstructing the printhead holder and then press [Resume]. Do not attempt to move the printhead holder manually.
CHANGE PAPERSIZE:FAX The print media size setting is set to a size other than <LTR>, <LGL>, or <A4>. Set the print media size setting to <LTR>, <LGL>, or <A4> and load paper of the same size. The received fax will then be printed automatically.
CHECK DOCUMENT The feeder cover may not be closed properly. Close the feeder cover properly.
The document is not loaded properly in the ADF, or there may be a document jam. Remove the document from the ADF and reload it. Clear the document jam if necessary.
CHECK PAPER SIZE The print media size in the multi-purpose tray and that specified in the print media size setting are different. Load the correct print media size or change the print media size setting. Then press [Resume].
CHECK PRINTER (PRESS RESUME KEY) There may be an obstruction that is not allowing the printhead holder mechanism to move.The waste ink tank (which holds the ink used for printhead cleaning) may be full. Check for any obstruction (paper clip, small object, etc.). Check also for a paper jam and clear the jam if necessary. Then press [Resume] and start again. 
CLEAR PAPER JAM (PRESS START KEY) There is a paper jam. Clear the paper jam and reload paper in the multi-purpose tray. Then press [Start] or [Resume].
COVER OPEN You opened the scanning unit during an operation. Close the scanning unit.
DATA IN MEMORY CANNOT TURN OFF You are unable to turn the machine off with the [ON/OFF (1 sec.)] key because there are documents in memory. Print or delete any documents stored in memory, then turn off the machine.
DOC. TOO LONG (#003) The document is longer than 3 #/8 ft. (1 meter). Reduce the length of the document to within 3 #/8 ft. (1 meter), and then re-send it.
There is a document jam in the ADF. Clear the document jam and reload the document in the ADF.
ECM RX The machine is receiving a fax using Error Correction Mode (ECM). ECM receptions may take longer than normal receptions. Turn off ECM if you need to receive quickly, or if you know your local lines are in good condition.
ECM TX The machine is sending a fax using Error Correction Mode (ECM). ECM transmissions may take longer than normal transmissions. Turn off ECM if you need to transmit quickly, or if you know your local lines are in good condition.
FILE NOT READABLE There are photographs that have been edited on a computer or digital camera. Check which photographs were not printed and try reprinting them from your computer.
INSERT PHOTO CARD There is no memory card in the memory card slot. If you want to use the photo print function, insert a memory card into the appropriate slot.
INVALID KEY/SETTING An invalid key was pressed or an invalid setting was selected. Check the key or setting you want to enter.
LOAD PAPER (PRESS START KEY) The multi-purpose tray is empty. Load paper in the multi-purpose tray. Make sure the stack is below the paper limit mark and tab. Then press [Start] or [Resume].
M INK EMPTY The magenta ink tank in the printhead is empty. Replace the ink tank.
MACHINE IN USE CANNOT TURN OFF You are unable to turn the machine off with the [ON/OFF (1sec.)] key because the machine is performing an operation. Wait until the machine has finished, then turn off the machine.
MEMORY FULL (#037) The machine's memory is full because you tried to send or copy too many pages at once, or a very long or detailed document. Divide the document and send or copy each part separately. To free up space in the machine's memory, print or delete any documents in memory you no longer need.
In photo print mode, the photograph data is too large to print from your machine. Print the photograph from your computer.
The machine's memory is full because it has received too many documents, or a very long or detailed document. Print any documents stored in memory. Then start again.
In photo print mode, you tried to print photographs when the machine's memory was full. Print or delete any documents in memory, or wait for the machine to send any documents stored in memory. Then try printing photographs again.
MEMORY USED nn % Shows the percentage of memory currently in use. If you need more space, wait for the machine to send any faxes. Also, print or delete any documents in memory you no longer need.
NO FILES ON CARD There are no available files in the memory card. Make sure you have recorded photographs in the appropriate format on the memory card.
NO RX PAPER (#012) The other party's fax machine is out of paper or its memory is full. Contact the other party and have them load paper in their fax machine or free up space in their fax machine's memory.
NO TEL # (#022) The one-touch speed dialing key or coded speed dialing code you entered has not been registered Register the one-touch speed dialing key or coded speed dialing code.
NOT AVAILABLE In manual sending, you entered a speed dialing number that is assigned to a group. Use regular dialing, or enter a one-touch speed dialing key or coded speed dialing code that only has one fax/telephone number registered.
PROBLEM READING CARD REINSERT MEMORY CARD The data on the memory card may be inaccessible. Check the data on the memory card in your digital camera.
PROBLEM READING CARD TURN OFF AND ON There is a problem with the card slot. Try switching to another mode or turning the machine off and on. 
PUT IN CARTRIDGE There is no printhead installed in the machine. Install the printhead.
REC'D IN MEMORY The machine received the fax in memory because paper or ink ran out, or a paper jam occurred. Load paper in the multi-purpose tray, replace the ink tank(s), or clear the paper jam.
TRY AGAIN IN B&W (#085) You tried sending a color document to a machine that does not support color faxing. Try sending again in black & white. Alternatively, enable the <COLOR DIRECT TX> setting.
TX nnnn SCANNING P. nnn MEMORY FULL PLEASE WAIT The machine is sending a document and its memory is full. The machine continues to send the document as memory becomes available.
TX/RX CANCELLED You pressed [Stop/Reset] to cancel the transmission. If required, try sending or receiving again.
TX/RX NO. nnnn When the machine sends or receives a fax, it assigns it a unique identification number (nnnn). Write the number down if you will need it later.
WAIT COOLING During printing, the printhead may have become too hot. Allow the machine to cool down. The machine will resume printing when it has cooled down.
WRONG CARTRIDGE The printhead is not installed correctly. Try to reinstall the printhead. If the message remains in the LCD, the printhead may be defective. 
Y INK EMPTY The yellow ink tank in the printhead is empty. Replace the ink tank.

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