Paper Jams

Cause	Action
Paper jammed in the Paper Output Slot or the Rear Tray.	Remove the paper following the procedure below.   (1) Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.     If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover), and remove the paper.*   * Be careful not to touch the components inside the machine.   After removing all paper, close the Scanning Unit (Printer Cover), and turn the machine on.   If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.   (2) Reload the paper in the machine, and press the OK button on the machine.   If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.   Note       When reloading the paper in the machine confirm that you are using the correct paper and are loading it into the machine correctly.   A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.   Landscape credit card-sized paper jammed inside the machine.
Do not load credit card-sized paper in the landscape orientation.   Remove the paper following the procedure below.   (1) Load a single sheet of the same paper in the Rear Tray in portrait orientation.   Do not load it in the landscape orientation.   (2) Turn off the machine.   (3) Turn on the machine.   The paper is fed and then pushes out the jammed paper as it ejects.   All print jobs in queue are canceled. Reprint if necessary.   Paper jammed inside the machine at the transport unit.
Remove the paper following the procedure below.   (1) Open the Rear Cover.     (2) If you can see the jammed paper, slowly pull the paper out.     Caution   When opening the Rear Cover, do not touch the transport roller or other components inside the machine.   (A) Do not touch the orange roller (transport roller).
	(3) If you were not able to remove the paper out in step (2), keep the Rear Cover open and remove the Cassette.   (4) Slowly pull the jammed paper out.     Note   If you cannot pull the paper out, close the Rear Cover, turn the machine off, then turn it back on. The paper may be ejected automatically. (5) Close the Rear Cover.   (6) If any paper is sticking out of the Cassette, align the edges of the paper to reload it in the Cassette.   (7) Insert the Cassette into the machine, and press the OK button on the machine.   If you turned off the machine in step (4), all print jobs in queue are canceled. Reprint if necessary.   Note   When reloading the paper in the machine, confirm that you are using the correct paper and are loading it into the machine correctly.
Paper jammed inside the machine at the Duplexing Transport Unit.	Remove the paper following the procedure below.   (1) Remove the Cassette.   If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray and close the Rear Tray Cover.   (2) Turn off the machine and open the Rear Cover.   (3) Stand the machine with the left side down.   Caution   When standing the machine, make sure that the Scanning Unit (Printer Cover) is closed securely and the machine does not fall over. (4) Slowly pull the jammed paper out while pulling the green cover toward you.     Caution   Set the machine back to its original position immediately after removing the jammed paper. (5) Close the Rear Cover.   (6) Insert the Cassette into the machine and turn on the machine.   Reload paper in the Rear Tray, if necessary.   All print jobs in queue are canceled. Reprint if necessary.   Note   When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.