Follow the steps below to remove a paper jam from your printer.
 

Before you begin

 To turn off the printer and remove a paper jam, press the Resume/Cancel button to cancel print jobs. Then turn off the printer.
 

Paper jam in the paper output slot or the rear tray

1. Slowly pull the paper out from the auto sheet feeder (up arrow) or from the paper output slot (down arrow).

   

2. If the paper tears and a piece remains inside the printer, open the top cover and remove it.

    Be careful not to touch the components inside the printer or you may damage them.

3. After you remove all paper, close the top cover. Next, turn the printer off and then back on.

4. Turn the printer off and back on if you can't pull the paper out. The paper will eject automatically.

5. Reload the paper into the printer, and press the Resume/Cancel button.

6. If you turn off the printer, all print jobs in the queue are canceled. Reprint if necessary.
    

Landscape credit card-sized paper jam inside the printer

 You can't load credit card-sized paper in the landscape orientation.

1. Load a sheet of credit card-sized paper in the auto sheet feeder.

2. Press the printer's Power button to turn off the power.

3. It may take time for the printer to turn off after the Power button is pressed.

4. Press the printer's Power button again to turn on the power.

5. The paper is fed and the jammed paper ejects from the printer.
    

Paper jam inside the printer (transport unit)

1. Take off the rear cover.

   

2. If you can see the jammed paper, slowly pull the paper out.

   

3. If you can't pull the paper out, turn the printer off and turn it back on. The paper ejects automatically.

   Be careful not to touch the components inside the printer or you may damage them.

4. Close the rear cover.

   

5. If you couldn't pull the paper out, remove the cassette.

   

6. Slowly pull the paper out.

   

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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