Clean The Paper Feed Rollers (Mac) iP3600 / iP4600

Article ID: ART104214 | Date published: 05/11/2015 | Date last updated: 10/05/2018




How to clean the paper feed rollers

Cleaning the paper feed roller could resolve your printing problem.

Note: Since cleaning the paper feed rollers causes wear on the rollers, perform this procedure only when necessary.

  1. Make sure that the power is turned on, and remove any paper in the printer.
  2. Open the Paper Output Tray gently, and extend to open the Output Tray Extension.
  3. Open the Canon IJ Printer Utility:

    -Open System Preferences, and click Print & Fax.
    -Select your printer's name in Printers, and click 'Open Print Queue'.
    -Click the Utility / Printer Setup icon. Note: In Mac OS X 10.6, select 'Utility' at the top of the screen, and then click the 'Open Printer Utility' button.
    -Select your printer's name in the Product list, and click 'Maintenance'.
  4. Clean the Paper Feed Roller.

    (1) Make sure that Cleaning is selected in the pop-up menu.

    (2) Click 'Roller Cleaning'.

    (3) Select the paper source to clean.

    (4) Click 'OK'.

    (5) Confirm the displayed message, and click 'OK'. The Paper Feed Roller will rotate as it is cleaned.
  5. Make sure that the Paper Feed Roller stops rotating. When the message appears, load paper in the paper source you selected in the procedure of (3) in step 4. Load three sheets of Letter-sized plain paper.
  6. Confirm the displayed message, and click 'OK'. The paper that is loaded in the printer will feed through the printer and be ejected. Do not perform any other operations until the printer completes the cleaning of the Paper Feed Roller.
  7. When the completion message appears, click OK.

    If the problem is not resolved after cleaning the Paper Feed Roller (A) in the Rear Tray as described above, turn off the printer, unplug the power cord, and then wipe the Paper Feed Roller located in the center inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.





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