E, 2

• Check for foreign objects in the tray and remove if found.

• Reload the paper on the rear tray correctly and press the Black or Color button.

E, 3

Paper jam.

• If paper is jammed in the machine, clear the jam, reload the paper correctly, then select Black or Color.

E, 4
E, 5

The ink cartridge cannot be recognized.

• The cartridge may not be installed properly, or the cartridge may not be compatible with this machine.

• Open the scanning unit cover and install the appropriate cartridge.

• If the error isn't resolved, the cartridge may be damaged.

E, 7

Cartridge isn't installed in the correct position.

• Make sure each cartridge is installed in the correct position.

E, 8

Ink absorber is almost full.

• The machine has a built-in ink absorber to hold the ink used during print head cleaning.

• Select Black or Color to cancel the error so you can continue printing. Before the ink absorber becomes completely full, it will need to be replaced

• When the ink absorber is completely full, the printer requires service.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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E, 9

The machine has not received a response from the digital camera.

The digital camera or digital video camcorder connected isn't compatible with this machine.

• A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

• When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.

• If the error still isn't resolved, check to see if you can print another photograph.

• Check the device connected to the machine. Printing photos directly is possible only with a PictBridge compliant device.

E, 1, 3

Ink level cannot be detected.

• Ink may have run out, replace an ink cartridge.

• The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

• If you want to continue printing without this function, press Stop/Reset for at least 5 seconds.

• Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

• Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

E, 1, 4

The cartridge cannot be recognized.

• The ink cartridge may not be compatible with this machine.

• Install the appropriate ink cartridge.

E, 1, 5

The cartridge cannot be recognized.

• The ink cartridge may not be installed properly.

• Open the scanning unit cover and install the ink cartridge properly.

E, 1, 6

Ink has run out.

• Replace the ink cartridge and close the scanning unit cover.

• If printing is in progress and you want to continue printing, press Stop/Reset for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

• The function for detecting the remaining ink level will be disabled.

• Replace the empty ink cartridge immediately after the printing. Print quality may not be satisfactory if you continue to print under the ink out condition.

E, 1, 9

PictBridge compliant device is connected via a USB hub.

• If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

E, 3, 0

The size of the original cannot be correctly detected or the document is too small when Fit-to-Page copying is selected.

• Make sure that the original meets the requirements and is correctly loaded on the scanner glass.

• Check the position and direction of the original loaded on the scanner glass.

E, 3, 1

The machine isn't connected with the computer.

• Connect the machine and the computer with a USB cable.

E, 5, 0

Scanning the print head alignment sheet has failed.

• Make sure all required boxes on the head alignment sheet are filled in, and that the sheet is set in the correct position and orientation on the scanner glass.

• Make sure the scanner glass and the print head alignment sheet aren't dirty.

• If the error isn't resolved, connect the machine to the computer and align the print head on the printer driver.

• Align the print head on a Windows computer.

• Align the print head on a Mac® computer.