Paper Jams
Paper Jams in the Paper Output Slot or the Rear Tray
Landscape Credit Card-sized Paper Jams inside the Printer
Paper Jams inside the Printer (Transport Unit)
Paper Jams inside the Printer (Duplex Transport Section) - Cassette Units only
Note: If you need to turn off the printer to remove jammed paper during printing, press the <RESUME/CANCEL> button to cancel print jobs before turning off the printer.
Paper Jams in the Paper Output Slot or the Rear Tray
Remove the paper according to the following procedure.*
(1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is easier.
If the paper tears and a piece remains inside the printer, open the Top Cover and remove it.
Caution: Be careful not to touch the components inside the printer at this time.
After removing all paper, close the Top Cover, turn the printer off and turn it back on.
If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.
(2) Reload the paper into the printer, and press the RESUME/CANCEL button on the printer.
If you have turned off the printer in step (1), you will need to retry printing, because this operation cancels any print jobs in progress.
top of page
Landscape Credit Card-sized Paper Jams inside the Printer
Remove the paper following the procedure below.
Note: You cannot load Credit Card-sized paper in the landscape orientation.
(1) Load a sheet of Credit Card-sized paper in the Auto Sheet Feeder.
Do not load it in the landscape orientation.
(2) Press the POWER button on the printer to turn off the power.
It may take a while for the printer to turn completely off after the POWER button is pressed.
(3) Press the POWER button again on the printer to turn on the power.
The paper is fed and the jammed paper is ejected accordingly.
top of page
Paper Jams inside the Printer (Transport Unit)
Remove the paper according to the following procedure.
(1) Open the Rear Cover.**
(2) If you can see the jammed paper, slowly pull the paper out.
If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.
Caution: Be careful not to touch the components inside the printer.
(3) Close the Rear Cover.
(4) If you could not pull the paper out in step (2), remove the Cassette.
(5) Pull the paper out slowly.
top of page
Paper Jams inside the Printer (Duplex Transport Section)
1. Turn off the printer, and unplug the power cord of the printer from the power supply.
2. Remove the Cassette. If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
3. Set the printer upright with the left side down.
4. Slowly pull the jammed paper out so that the paper does not tear.
5. Turn on the printer and confirm that the Alarm lamp is turned off.
6. To resume printing, load the paper in the rear tray or cassette.
top of page
