LCD error messages on MP620 / MP620B

 

Description

LCD error messages that may appear on your printer.

Solution

An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below. In addition, the following buttons are valid on Operator call errors:

1. ON button: To turn the machine off and on again.

2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause

of the error is eliminated, and pressing the OK button may not be necessary.

3. Stop button: To cancel the job at error occurrence, and to clear the error.

Quick Error Code Links

U041 U043 U051 U052 U071 U072
           
U130 U140 U150 U163 B200  

 

Message

Action

The following ink may have run out.

Replacing the ink tank is recommended.

U041

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

 

Print head is not installed.

Install the print head.

U051/

The type of print head is incorrect.

Install the correct print head.

U052

Click here for instructions to install the Print Head.

If the Print Head is already installed, remove the Print Head once and then reinstall it. Click here for detailed instructions to reseat the Print Head.

If the error is not resolved, the Print Head may be damaged.

Select one of the links below to contact Canon Support or find your repair options.

Contact Support
Product Repair Site
 
.

.

Some ink tanks are not installed in place.

U072/

More than one ink tank of the following color is installed.

U071

  • Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)

  • More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

Confirm that the ink tanks are installed in the appropriate positions.

Checking the Ink Status

The remaining level of the following ink cannot be correctly detected.

Replace the ink tank.

U130

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

Replacing Ink Tanks

Checking the Ink Status

Printing with an ink tank that was once empty may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

 

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

The following ink tank cannot be recognized.

U043

U140

U150

The following ink has run out.

Replace the ink tank.

U163

Ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

 

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

There are no photos in memory card.

  • There is no image data saved on the memory card that can be read by this machine.

  • The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters.

  • Photo data edited or processed on a computer must be printed from the computer.

Contact the support center or service center for ink absorber replacement.

Press OK to continue printing.

The ink absorber is becoming full.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the OK button to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact Canon service center. (You will need to replace a particular part of the machine.)

Select one of the links below to contact Canon Support or find your repair options.

Contact Support
Product Repair Site
 

Ink absorber full.

Service required.

The ink absorber has become full.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.

When the ink absorber becomes completely full, printing will no longer be possible

Select one of the links below to contact Canon Support or find your repair options.

Contact Support
Product Repair Site
 

Timeout error has occurred.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

The device may be incompatible.

Remove the device and check the manual supplied with the connected device.

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
    If the error is still not resolved, check if you can print another photograph.

An unsupported USB hub is connected.

Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

B200

Printer error has occurred.

See the manual.

Unfortunately, this is an unrecoverable hardware error and repairs are no longer available for this product due to its age. If you wish to move up to a newer product, please contact our Customer Support team at (866) 443-8002 to explore your options.  Turn off the machine, and unplug the power cord of the machine from the power supply.

 

 

****

Printer error has occurred.

Turn off power then back on again.

If problem persists, see the manual.

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100/5110 is displayed:

    Cancel printing, and turn off the machine. Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving.

    To remove a paper jam or foreign material, click here.

    Caution
    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

    Turn the machine back on.

    Select one of the links below to contact Canon Support or find your repair options.

    Contact Support
    Product Repair Site
     

  • 6000 is displayed:

    If any object is placed in front of the machine, remove it.
    Open the Paper Output Tray gently, then turn the power off and back on.
  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

    Select one of the links below to contact Canon Support or find your repair options.

    Contact Support
    Product Repair Site
     

Scanner is not operating correctly.

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine. 

Select one of the links below to contact Canon Support or find your repair options.

Contact Support
Product Repair Site
 

The card is currently writable from PC.

Set to [Not writable from PC].

The Card Slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from PC. After writing on the memory card, set to Not writable from PC again.

 

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SIMS Doc Id

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Doc ID   ART105344
Updated   04/26/2019

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