If you could not complete the installation correctly, or communication between the camera and computer fails, or you connected the camera and computer before installing the software, consult the items described below.

• For instructions on installing refer to the "Software Guide" supplied with your camera.

Table of Contents

• Installation Failed
• I have installed the software but the camera and computer cannot communicate.
• I connected the camera to the computer before installing the software
• Uninstalling the Software
• Uninstalling the Driver

Installation Failed

• If you are using Windows XP Professional or Windows 2000, are you using the computer under a user setting other than [Computer administrator] or [Administrator]?
  • You cannot install software if a user setting other than [Computer administrator] or [Administrator] is selected. Select the [Computer administrator] user setting in Windows XP Professional or the [Administrator] user setting in Windows 2000. For detailed information on selecting the user setting, refer to the computer User's Manual.
• Is the cable firmly plugged into its socket?
  • To complete the installation, ensure that the plugs on the dedicated cable are securely plugged into the ports on the camera and computer when you connect the camera to your computer.
• Are the camera and computer set up correctly for communication?
  • Is the camera's power switch set to <ON>?
  • Even when the camera's power switch is set to <ON>, operation of the Auto power off function will automatically switch the camera off. To prevent this, set the Auto power off function to [Off]. (Refer to the camera's Instruction Manual.)
• Does the [Add New Hardware Wizard] ([Found New Hardware Wizard] in Windows 2000) dialog box appear during installation?
  • Click the [Cancel] button, disconnect the dedicated cable, and then repeat the installation procedure from the beginning.
• Doesn't the installer panel appear?
  • Use the following procedure to display the installer panel.
  • Click the [Start] button > [My Computer]. (In versions other than Windows XP, double-click [My Computer] on the desktop.) > right-click the CDROM drive containing the CD > select [Open] from the menu that appears > double-click the icon below

I have installed the software but the camera and computer cannot communicate.

• Is the driver installed?
  • The driver is required for communication between the camera and computer. When you want to communicate between the camera and computer, be sure to install the driver shown below appropriate to your windows.
    • Windows XP/Windows Me: WIA Driver
    • Windows 2000/Windows 98SE: TWAIN Driver
• Have you installed the WIA Driver or TWAIN Driver?
  • Even if you have installed the WIA Driver or TWAIN Driver, installation is not completed unless the camera is connected to the computer. Insert the Solution Disk into the CDROM drive, install the WIA Driver or TWAIN Driver, and then connect the camera to your computer.
• Does your computer comply with these requirements?
  • Cameras other than EOS-1D series cameras
    • Computer with Windows XP, Windows 2000, Windows Me or Windows 98SE preinstalled and equipped with a USB port.

* Operation is not guaranteed when a connection is used on computer systems other than those listed above.

• EOS-1D series cameras
• Computer with Windows XP, Windows 2000, Windows Me, or Windows
• 98SE preinstalled and equipped with an IEEE1394 port.

* Operation is not guaranteed when a connection is used on computer systems other than those listed above.

• Are the camera and computer connected correctly?
  • Connect the camera to your computer correctly using the dedicated cable
• Have you made the correct communication settings for cameras that require communication settings?
  • Set the camera's communication mode to [PC connect.] or [PC connection] for the EOS 5D and EOS DIGITAL REBEL XT/350D DIGITAL, and to [Normal] for the EOS 20D, EOS DIGITAL REBEL/300D DIGITAL and EOS 10D
  • With the EOS 10D, you must also change the firmware to version 2.0.0 or later. For details on changing, refer to the Canon web site.
• Is there sufficient charge left in the camera battery?
  • Your computer does not supply power to the camera. Connect the AC Adapter Kit (optional) for the EOS 5D, EOS DIGITAL REBEL XT/350D DIGITAL, EOS 20D, EOS DIGITAL REBEL/300D DIGITAL and EOS 10D, the DC Coupler supplied with the camera for the EOS D60 and EOS D30, and the DC Coupler Kit supplied with the camera for the EOS-1D series cameras. Alternatively, insert a charged battery and connect your computer and camera.
• Do you have more than one camera connected to your computer?
  • If you connect more than one camera to the same computer, the driver and camera may not operate normally.
  • Exit the software and disconnect all the dedicated cables. Then connect only one camera to the same computer again.
• Is the driver operating normally?
  • Connect the camera to your computer with the dedicated cable and set the camera's power switch to <ON> and open [Device Manager].
  • Click the plus symbol [+] to the left of [Imaging devices] and check that the connected camera is displayed.

• If the connected camera is not displayed, the driver is not operating normally.

• Briefly disconnect and then reconnect the dedicated cable, ensuring that the connection is secure. If the connected camera still does not appear, use the following procedure to re-install the driver.

  • 1 Disconnect the dedicated cable and delete the driver

  • 2 Re-install the driver.

• When the [X], [!] or [?] symbol is displayed beside the connected camera, part of the driver is missing or corrupted. Use the following procedure to re-install the driver.

  • 1 Delete the camera displayed in [Imaging devices].

• 2 Disconnect the dedicated cable and delete the driver

• 3 Re-install the driver.

• Is the driver installed correctly?
  • Connect the camera to your computer with the dedicated cable and set the camera's power switch to <ON> and open [Device Manager]. Click the plus symbol [+] to the left of [Other devices] or [Unknown devices] and check whether the connected camera or [Canon Digital Camera] is displayed.

• If the connected camera or [Canon Digital Camera] is displayed in [Other devices] or [Unknown devices], the driver was not installed correctly. Use the following procedure to re-install the driver.

  • 1 Delete the camera or [Canon Digital Camera] displayed in [Other devices] or [Unknown devices].
  • 2 Disconnect the dedicated cable and delete the driver
  • 3 Re-install the driver.

I connected the camera to the computer before installing the software

• Did you set the camera's power switch to <ON>?
  • If you did not set the camera's power switch to <ON>, proceed as follows:
    • 1 Disconnect the dedicated cable from the camera and computer.
    • 2 Install the Solution Disk software on your computer using the correct installation procedure and then connect the camera to your computer to complete the installation.
  • If you set the camera's power switch to <ON>, proceed as follows:
    • 1 If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel] buttons to cancel all the dialog boxes.
    • 2 Set the camera's power switch to <OFF>.
    • 3 Disconnect the dedicated cable from the camera and computer.
    • 4 Install the Solution Disk software on your computer using the correct installation procedure and then connect the camera to your computer to complete the installation.

To Display the Device Manager

• Windows XP
  • Click the [Start] button > select [Control Panel] > Performance and Maintenance] > [See basic information about your computer]. Then select the [Hardware] tab and click the [Device Manager] button.
• Windows 2000
  • Click the [Start] button > select [Settings] > [Control Panel]. Then double-click the [System] icon to open and select the [Hardware] tab and click the [Device Manager] button.
• Windows Me and Windows 98SE
  • Click the [Start] button > select [Settings] > [Control Panel]. Then double-click the [System] icon to open and select the [Device Manager] tab.

Uninstalling the Software

Before beginning the uninstallation, exit all programs you are using and disconnect the dedicated cable from your computer.

Uninstalling the Software

The following explanation uses the procedures for uninstalling the ZoomBrowser EX as an example for uninstalling other programs as well.

• For Windows XP Professional or Windows 2000, log in using computer Administrator privileges.
• Before beginning the uninstallation, exit all programs you are using and disconnect the dedicated cable from your computer.
• To prevent computer malfunctions, always restart your computer after you have uninstalled the software. Re-installing the software without first restarting your computer is likely to result in computer malfunctions.

1 Click the [Start] button > select [All Programs] ([Programs] in versions other than Windows XP) > [Canon Utilities] > [ZoomBrowser EX] > [ZoomBrowser EX Uninstall].

2 Proceed with the uninstallation as directed by the on-screen messages.

• Software is uninstalled.

Uninstalling the Driver

This section explains how to uninstall the EOS-1D Mark II N and EOS 5D driver. The EOS DIGITAL REBEL XT/350D DIGITAL, EOS-1Ds Mark II and EOS 20D drivers can be deleted with the same operation. Refer to the software Instruction Manual supplied with the camera about deleting drivers in cameras other than those mentioned above.

• For Windows XP Professional or Windows 2000, log in using computer Administrator privileges.
• Before beginning the uninstallation, exit all programs you are using and disconnect the dedicated cable from your computer.

1 Uninstall [EOS XXX WIA Driver] or [EOS XXX TWAIN Driver].

• Your camera model is displayed in EOS XXX.
• For Windows XP or Windows Me, click the [Start] button > select [All Programs] ([Programs] in Windows Me) > [Canon Utilities] > [EOS XXX WIA Driver] > [WIA Driver Uninstall].
• For Windows 2000 or Windows 98SE, click the [Start] button > select [Programs] >[Canon Utilities] > [EOS XXX TWAIN Driver] > [TWAIN Driver Uninstall].

2 Proceed with the uninstallation as directed by the on-screen messages.

• The driver is uninstalled.

3 Restart the computer.

• When the dialog box on the right appears, select the [Yes, I want to restart my computer now.] and click [Finish] button.
• When the computer is restarted, uninstalling of the driver is completed.