Clean the paper feed rollers using the MX870 operator panel

Article ID: ART105396 | Date published: 05/11/2015 | Date last updated: 10/05/2018


If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit.


Cleaning the Paper Feed Roller


If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.


In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.


You need to prepare: three sheets of A4 or Letter-sized plain paper


  1. Make sure that the power is turned on.


  1. Open the Paper Output Tray gently, and open the Output Tray Extension.



  1. Select Roller cleaning.



    (1) Press the Setup button.

    The Setup menu screen will appear.

    (2) Select Maintenance , and press the OK button.

    The Maintenance screen will appear.

    (3) Select Roller cleaning, and press the OK button.


    The confirmation screen will appear.

    (4) Select Yes, and press the OK button.

    (5) Select the paper source to clean (Rear tray or Cassette), and press the OK button.

  2. Clean the Paper Feed Roller without paper.


    (1) Follow the message to remove paper in the paper source you selected in (5) of step 3.

    (2) Press the OK button.

    The Paper Feed Roller will rotate as it is cleaned.

  3. Clean the Paper Feed Roller with paper.


    (1) Make sure that the Paper Feed Roller has stopped rotating, then follow the message to load three or more sheets of A4 or Letter-sized plain paper in the paper source you selected in (5) of step 3.

    (2) Press the OK button.

    The machine starts cleaning. The cleaning will be completed after the paper is ejected.

    (3) When the completion message appears, press the OK button.

    The screen will return to the Maintenance screen.

To use other available functions, press the corresponding mode button.


If the problem is not resolved after cleaning the Paper Feed Roller in the Rear Tray, turn off the power, disconnect the power plug, then wipe the Paper Feed Roller (A) located in the center inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

If the power plug is disconnected, the date/time settings will be reset and all documents stored in memory will be lost. Send or print a necessary document, or save it on a memory card or USB flash drive before disconnecting the power plug.



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