Important

• While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not disconnect the power cord while the machine is receiving a fax. If you disconnect the power cord, all the documents stored in memory are deleted.

• If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.

Paper Is Jammed in the Paper Output Slot or the Rear Tray

Remove the paper following the procedure below.

1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
   
   

 Note

• If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover), and remove the paper. Be careful not to touch the components inside the machine. After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.
   
• If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

2. Reload the paper, and press the OK button on the machine.
   If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

 Note

• When reloading the paper, confirm that you are using the correct paper and are loading it correctly.
   
• A5 sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

Document Jams in the ADF

• When you turn off the machine to remove the jammed document, make sure of the following.
  ​
  • While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not disconnect the power cord while the machine is receiving a fax. If you disconnect the power cord, all the documents stored in memory are deleted.

1. If printing is in progress, press the Stop button.
    
2. Turn off the machine.
    
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
   
   
    
4. Pull out the jammed document from the ADF.
   
   
    
5. Close the Document Feeder Cover, then turn on the machine.
   When rescanning the document after clearing the error, rescan it from the first page.
   If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, the printer will require servicing.

 Note

• The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the Platen Glass instead.