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When Printing Does Not Start - MX350

Article ID: ART106307 | Date published: 05/11/2015 | Date last updated: 11/04/2015
 

Description

When Printing Does Not Start - MX350

Solution

Printing Does Not Start
Issue

Printing does not start
Check

1: Make sure the power cord is securely plugged in, then turn the machine on
Summary

While any lamp on the Operation Panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
NOTE
When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the Operation Panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.
Check

2: Make sure that the machine is connected to your computer properly
Summary

When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Check

3: Restart your computer if you are printing from the computer
Summary

If there are any unnecessary print jobs, delete them.
Check

4: Make sure that your machine's name is selected in the Print dialog box
Summary

The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
NOTE
To make the machine the one selected by default, select Set as Default Printer.
Check

5: Configure the printer port appropriately (Windows)
Summary

Make sure that the printer port is configured appropriately in the printer driver.
1. Log on as a user account with administrator privilege.

2. Click Control Panel, then Printer under Hardware and Sound.
In Windows 7, click Control Panel, Hardware and Sound, then Devices and Printers.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then double-click Printers.

3. Right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Printer properties (Windows 7) or Properties (Windows Vista, Windows XP or Windows 2000).

4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
NOTE
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.



If the setting is incorrect:
Reinstall the MP Drivers.
Printing does not start even though the port named USBnnn is selected:
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer (without FAX).
If the problem is not resolved, reinstall the MP Drivers.
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
Check

6: Is the size of the print data extremely large?
Summary Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog.

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