Windows 7 workaround when the camera cannot be detected (when connected via PTP).

Article ID: ART106447 | Date published: 05/11/2015 | Date last updated: 08/15/2015


If the camera is not recognized correctly in a Windows 7 environment due to some unknown causes, follow the procedures below to delete the camera's device driver, and then reinstall it.

  • In this section, [PowerShot A3100 IS] is used as an example to explain the operations. Depending on your model, the position of buttons, screen indications, and setting items may vary.

1. Connect the [DIGITAL Terminal] to the PC's USB terminal by using the [Interface Cable] that came with your camera.

Camera's [DIGITAL Terminal]

[Interface Cable]

PC's USB terminal

2. Press the <Power> button on the camera.

3. Click [Start] (), right-click [Computer], click [Properties], and then click [Device Manager].

4. The following window appears.

Double-click [Portable Devices].

5. The following window appears.

Select the model name of your camera, or select [Canon Camera], and then click the [Uninstall] () button in the upper section of the screen.

6. The following window appears.

Click [OK].

7. Click the [Scan for hardware changes] () button.

8. A new device driver is now installed.



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