Print or Delete Documents From Fax Memory - PIXMA MX870

Article ID: ART106608 | Date published: 05/11/2015 | Date last updated: 03/20/2020
 

Description

Learn how to send or print documents from the fax memory stored on the PIXMA MX870 printer.

Solution

If the machine was not able to send a fax or print a received fax, it stores the unsent or unprinted fax in its memory. If an error occurred during a fax transmission, the document is not stored in memory. You can print a list of stored documents (the memory list), a specified document or all documents.

  If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord.
 


Print a memory list or a specified document

  1. Load paper.
     
  2. Tap FAX, then select the right function button. The memory reference screen is displayed.

     The Function buttons are located below the display. In the below illustration, the Copy menu shows three available Function buttons. 

  • To print a memory list:

    • Use the up or down arrow  to select Print memory list, then tap OK.

    • Use the up or down arrow   to select Yes, then tap OK.

    • The memory list stored in memory is printed.

  • To print a specified document:

    • Use the up or down arrow   to select Print specified document, then tap OK.

    • Use the up or down arrow   to select the transaction number of the document you want to print, then tap OK.

    • The date and time of transaction and fax/telephone number, the transaction number, and the color information are displayed on a list screen of documents stored in memory.

      • Date and time of transaction and fax/telephone number (A).

      • Transaction number (TX/RX NO.) (B).

        • A transaction number from 0001 to 4999 indicates a document being sent.

        • ‚ÄčA transaction number from 5001 to 9999 indicates a document being received.

      • Color information (C).

  1. Use the up or down arrow   to select Yes or No, then tap OK.
  • If you select Yes, only the first page of the document will be printed. If you select No, all pages of the document will be printed.

      If you select No to print all the pages of the document, and all the pages in memory have been printed, Delete the printed documents from memory is displayed on the LCD. If you select [Yes], printed pages in memory are deleted.

  1. To print other documents, repeat the procedure from steps (2) and (3).
  • If there are no documents stored in memory, There is no document in memory is displayed. Press the OK button to return to the previous screen.

 


Print all the documents

  1. Load paper.
     
  2. Press the FAX button, then press the right Function button. The memory reference screen is displayed.

     The Function buttons are located below the display. In the below illustration, the Copy menu shows three available Function buttons.

  3. Use the up or down arrow   to select Print all received documents, then tap OK.

  4. Use the up or down arrow  to select Yes, then tap OK.

  5. Delete the printed documents from memory is displayed on the LCD each time a document is printed. If you select Yes, the document is deleted from memory.


     
  6. If there are no documents stored in memory, There is no document in memory is displayed. Tap OK to return to the previous screen.



Delete a document in memory

  1. Tap FAX, then select the right function button. The memory reference screen is displayed.

     The Function buttons are located below the display. In the below illustration, the Copy menu shows three available Function buttons.

  2. Use the up or down arrow   to select Delete specified document, then tap OK.

  3. Use the up or down arrow  to select the transaction number (TX/RX no.) of the document you want to delete, then tap OK.

  4. Use the up or down arrow   to select Yes, then tap OK.

  5. To delete other documents, repeat the procedure from steps 3 and 4.



Delete all the documents in memory

  1. Press the FAX button, then press the right function button. The memory reference screen is displayed.
     
  2. Use the up or down arrow   to select Delete all documents in memory, then tap OK.

  3. Use the up or down arrow   to select Yes, then tap OK.

     This function is not available while the machine is receiving a fax.



Good to know

Why documents may be in memory.

  • In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

    • Ink has run out.

    • Paper has run out.

    • A different size of paper from that specified by Page size is loaded.

    • Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) (MX350 series).

    • OFF is selected for Auto print in FAX user settings.

    • You pressed the <Stop> button to cancel printing of a received fax.

    • When confirming, printing, or deleting a document stored in memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.



If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum
 

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