Cannot Send Fax Checklist (MX870)
Article ID: ART106613 | Date published: 05/11/2015 | Date last updated: 08/15/2015
 

Solution

Cannot Send Fax Checklist

Please use the following checklist as a reference to help you resolve send fax issues.

Cannot Send a Fax


Check 1: Is the power turned on?


You cannot send faxes if the power is turned off. Press the ON button to turn the power on.If you disconnected the power cord without turning off the power (one of the buttons on the Operation Panel is lit), reconnecting it turns on the power automatically.If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the Operation Panel are lit), reconnect it, then press the ON button to turn on the power.If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A: ON button
B: In Use/Memory lamp



Check 2: Is the document being sent from memory or the fax being received into memory?


When the In Use/Memory lamp is flashing, a fax is being sent from/received into memory. Wait until the transmission/reception is complete.



Check 3: Is the telephone line connected to the External Device Jack?


Reconnect it to the Telephone Line Jack. Refer to [ Prepare the Machine ]
If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.



Check 4: Is the telephone line type set correctly?


Check the telephone line type setting and change it as necessary.



Check 5: Is Hook key setting set to Disable?


When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the number using the telephone connected to the machine.



Check 6: Is Dial tone detect set to ON?


Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.



Check 7: Is the fax number registered correctly for speed dialing?


Make sure that the fax number is registered correctly for speed dialing.



Check 8: Does an error occur during transmission?


Check the LCD for an error message.
-> [ A Message for Faxing Is Displayed on the LCD ]
Print the Activity report and check for an error.



Check 9: Is the telephone line connected correctly?


Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company.



Check 10: Is the document loaded properly?


Remove the document, then reload it on the Platen Glass or in the ADF.



Check 11: Does a printer error occur?


Check the error message on the LCD, then resolve the problem.
-> [ An Error Message Is Displayed on the LCD ]
If you are in a hurry, press the Stop button to close the message, then send the fax.



SIMS Doc Id

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