Before you begin
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While the machine is receiving a fax (in memory), you can't Turn the printer OFF Turn it off after receiving the fax. Do not disconnect the power cord while the machine is receiving a fax.
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If you disconnect the power cord, all the documents stored in memory are deleted.
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If you press the Stop button during scanning, "Document in ADF. Press OK to discharge document." appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
Document jams in the document tray of the ADF
Remove the document following the procedure below.
- If a print is in progress, press the Stop button.
- Turn the printer off.
- If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
- Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cover side.
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Pull out the jammed document from the ADF.
If the document can't be pulled out with ease, follow the procedure in Document jams in the inner side of the ADF.
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Press down the Paper Release Lever, close the Document Feeder Cover, then turn the printer on.
Rescan your document from the first page.
The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
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In this case, reduce the number of document pages to approximately half of the loading capacity.
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If the document still jams, use the Platen Glass instead.
Document jams in the inner side of the ADF
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If a print is in progress, press the Stop button.
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Turn the printer off.
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If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
- Open the Document Output Slot.
- Open the Document Cover.
- Insert your hand into the Document Output Slot, then while pushing up the part above the paper feed rollers with your fingers, pull out the document from the inner side of the Document Cover.
- Close the Document Cover.
- Close the Document Output Slot, then turn the printer on.
Rescan your document from the first page.
Document Jams in the output slot of the ADF
If the document is jammed in the Document Output Slot, open the Document Output Slot as shown in the figure below and pull out the document.
Rescan your document from the first page.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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