Deep Cleaning the Print Head - MG5120

Article ID: ART107325 | Date published: 05/11/2015 | Date last updated: 05/06/2019
 

Description

Deep Cleaning the Print Head - MG5120

Solution

 

 

If print quality does not improve by the standard cleaning of the Print Head, clean the Print Head deeply. Cleaning the Print Head deeply consumes more ink than the standard cleaning of the Print Head, so clean the Print Head deeply only when necessary.

 

You need to prepare: a sheet of A4 or Letter-sized plain paper

 

1. Make sure that the power is turned on.

 

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

 

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

 

4. Clean the Print Head deeply.

 

(1) Select [ Setup ] on the [ HOME ] screen.

 

The [ Setup menu ] screen will appear.
 

 

(2) Select [ Maintenance ] , and press the [ OK ] button.

 

The [ Maintenance ] screen will appear.

 

 

(3) Select [ Deep cleaning ], and press the [ OK ] button.

 

 

The confirmation screen will appear.

 

 

(4) Select [ Yes ], and press the [ OK ] button.

 

The machine starts cleaning the Print Head deeply.

 

Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes.

 

The pattern print confirmation screen will appear.

 

 

(5) Select [ Yes ], and press the [ OK ] button.

 

The nozzle check pattern will be printed.

 

 

(6) When the completion message appears, press the [ OK ] button.

 

The screen will return to the [ Maintenance ] screen.

 

 

 

If a particular color is not printed properly, replace the ink tank of that color.

 

 

If the problem is not resolved, turn off the power and clean the Print Head deeply again after 24 hours.

 

If the problem is still not resolved, the Print Head may be damaged. Service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.
Note

 

Press the [ HOME ] button to exit [ Setup ] and display the [ HOME ] screen.

 

 

 


 

Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Note

 

If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.

 

 

You need to prepare: a sheet of A4 or Letter-sized plain paper

 

1. Make sure that the power is turned on.

 

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

 

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

 

4. Print the nozzle check pattern.

 

(1) Select [ Setup ] on the [ HOME ] screen.

 

The [ Setup menu ] screen will appear.
 

 

(2) Select [ Maintenance ] , and press the [ OK ] button.

 

The [ Maintenance ] screen will appear.

 

 

(3) Select [ Print nozzle check pattern ], and press the [ OK ] button.

 

 

The confirmation screen will appear.

 

 

(4) Select [ Yes ], and press the [ OK ] button.

 

The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.

 

5. Examine the nozzle check pattern.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the Print Head if necessary.

 

1. Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).

 

(A) No missing lines/No horizontal white streaks
 

 

(B) Lines are missing/Horizontal white streaks are present

 

2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.

 

 

For (A) (no missing lines or no horizontal white streaks) in (1) and (2):
 
(1) The cleaning is not required. Select [ All A ] and press the [ OK ] button.
 

 

(2) Confirm the message and press the [ OK ] button.

 

The screen will return to the [ Maintenance ] screen.
Note

 

Press the [ HOME ] button to exit [ Setup ] and display the [ HOME ] screen.

 

For (B) (lines are missing or horizontal white streaks are present) in (1) or (2), or in (1) and (2):

 

(1) The cleaning is required. Select [ Also B ] and press the [ OK ] button.

 

The cleaning confirmation screen will appear.
 

 

(2) Select [ Yes ] and press the [ OK ] button.

 

The machine starts cleaning the Print Head.
 

 

 


 

 

 

 

Clean the Print Head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the Print Head consumes ink, so clean the Print Head only when necessary.
 

 

You need to prepare: a sheet of A4 or Letter-sized plain paper
 

 

1. Make sure that the power is turned on.
 

 

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.
 

 

3. Open the Paper Output Tray gently, and open the Output Tray Extension.
 

 

4. Clean the Print Head.

 

(1) Select [ Setup ] on the [ HOME ] screen.

 

The [ Setup menu ] screen will appear.
 

 

(2) Select [ Maintenance ] , and press the [ OK ] button.

 

The [ Maintenance ] screen will appear.

 

 

(3) Select [ Cleaning ], and press the OK button.

 

 

The confirmation screen will appear.

 

 

(4) Select [ Yes ], and press the [ OK ] button.

 

The machine starts cleaning the Print Head.

 

Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute 30 seconds.

 

The pattern print confirmation screen will appear.

 

 

(5) Select [ Yes ], and press the [ OK ] button.

 

The nozzle check pattern will be printed.

 

 

 

Note

 

  • Press the [ HOME ] button to exit [ Setup ] and display the [ HOME ] screen.
  • If the problem is not resolved after cleaning the Print Head twice, clean the Print Head deeply.

 



 

 

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