Procedure for checking the version of Windows Operating System being used.

Article ID: ART107630 | Date published: 05/11/2015 | Date last updated: 08/15/2015


The software included on the supplied CD-ROM cannot be installed.

Depending on your computer's operating system, when installing the software included on the supplied CD-ROM, the following screen may appear, and the software may not be installed.

The software included on this CD-ROM supports all operating systems released after Windows XP Service Pack 2. (It does not support the operating systems that were released before Windows XP Service Pack.)

If your computer runs Windows XP, please check whether its operating system is Service Pack 2 or later.

1. Select [My Computer] > [Properties].

Click the [start] button.

Right-click [My Computer].

Select [Properties] from the displayed menu.

2. The following screen appears.

Click the [General] tab.

Check the information displayed under [System].

If the information indicates [Service Pack1], then the software included on the CD-ROM cannot be installed because it is not supported.


If your computer's operating system is not supported, you can import images by using a commercially available card reader.



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