Troubleshooting steps to take if you are unable to install the software on the CD that was included with the camera.

Article ID: ART107741 | Date published: 05/11/2015 | Date last updated: 11/04/2015
 

Description

Troubleshooting steps to take if you are unable to install the software on the CD that was included with the camera.

Solution

If you cannot install software included on EOS DIGITAL Solution Disk (CD-ROM), check the following items.

Check to make sure your computer meets the system requirements

Check whether the OS on your computer satisfies system requirements for installing the software. If you are using Windows, also check the Service Pack version.

Check the resolution of your display

Check whether your display resolution satisfies system requirements. If not, change its settings or use a display that satisfies the requirements.

For details about system requirements for the software, please refer to the Software Instruction Manual (included on the CD-ROM) that came with your camera.

If you cannot install the software on your computer, you can use a card slot on your computer or a commercially available card reader to download images. For details, please refer to the Software Instruction Manual (included on the CD-ROM) that came with your camera.

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