If you receive the error 'Setup quit unexpectedly' while installing the printer or scanner Setup CD-ROM, download and run the Canon IJ Setup Repair Tool before attempting to re-install the software.
If the 'Setup quit unexpectedly' error is still on your computer screen, click the 'Ignore' button.
Click here. Under Use your Model Name / Number, type in the name of your product. Wait for a few moments and the product name will appear under the search box. Click it and then click Get Drivers & Downloads.
Your operating system will be automatically detected. If it is not, select it from the drop down menu.
Note: Instead of using the CD-ROM for installation all the necessary files needed for installation can be downloaded from our Web site, by using this method you will not encounter the above error. If you are not sure which files to download continue with step 5 below.
Click on the Software tab and click Select to the right of the 'Canon IJ Setup Repair Tool'.
Place a check in the box to indicate that you agree to the terms of the Disclaimer. Then, click Download.
Once the download has completed, double-click the downloaded file (Canon IJ Setup Repair Tool.dmg) to decompress it.
Note: Your browser may decompress the file automatically. If so, skip to the next step.
When the following icon is displayed, double-click 'Canon IJ Setup Repair Tool.'
When the following window is displayed, click OK.
When the following window is displayed, click EXIT to close the window.
Re-insert the Setup CD-ROM and try performing the installation again.