What to check when Paper Does Not Feed Properly - MX882
| Article ID: ART108880 | | | Date published: 05/11/2015 | | | Date last updated: 08/16/2015 |
Description
Solution
- When loading two or more sheets of paper, flip through the paper before loading.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
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- When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
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- Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.
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- When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the sides of the paper.
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- When loading paper in the Cassette, slide the Paper Guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, align the right edge of the paper stack against the right side of the Cassette, then slide the Paper Guide on the left side to align with the left edge of the paper stack.
Paper Sources to Load Paper
The machine has two paper sources to feed paper; Cassette and Rear Tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the Cassette or Rear Tray depending on the selection of the page size or media type.
- When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality. For details on how to load paper in each paper source, see Loading Paper in the Cassette or Loading Paper in the Rear Tray.
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- If Auto feed switch is set to ON for FAX paper settings on the fax menu screen, the machine will switch the paper source automatically when papers run out in the paper source for plain paper and print received faxes.
- Loading Plain Paper in the Cassette
When you use A4, B5, A5, or Letter-sized plain paper, load it in the Cassette.
The machine feeds paper from the Cassette automatically by selecting plain paper (A4, B5, A5, or Letter size) in the print settings with the Operation Panel or the printer driver when printing.
- Loading Photo Paper / Envelopes in the Rear Tray
When you use photo paper, load it in the Rear Tray.
The machine feeds paper from the Rear Tray automatically by selecting the media types other than plain paper, such as photo paper, in the print settings with the Operation Panel or the printer driver when printing.
When you use plain paper other than A4, B5, A5, or Letter size, also load it in the Rear Tray.
Loading Paper in the Cassette
You can load only A4, B5, A5, or Letter-sized plain paper in the Cassette.
Load other sizes or types of paper in the Rear Tray.
Advice for printing on plain paper
- We recommend Canon genuine photo paper for printing photos.
- You can use general copy paper.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
- Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
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- If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
2. Load paper.
(1) Close the Paper Output Tray (D).
(2) Pull out the Cassette (E).
(3) Move the left Paper Guide (F) to the edge.
(4) Slide the front Paper Guide (G) to align with the size of the paper.
The front Paper Guide will click and stop when it aligns with the corresponding mark of paper size.
(5) Load plain paper.
Load paper with the printing side facing down.
There may be a little space between the Paper Guide (G) and the paper stack.
(6) Align the paper to the right side of the Cassette (1), and slide the left Paper Guide completely against the left edge of the paper (2).
Make sure that the height of the paper stack does not exceed the line (H).
(7) Insert the Cassette slowly into the machine until it clicks into place.
3. Open the Paper Output Tray gently.
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
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- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
Loading Paper in the Rear Tray
You can load photo paper or envelopes in the Rear Tray.
m²Loading Photo Paper
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.
1. Prepare paper.
See step 1 in [ Loading Paper in the Cassette].
Align the edges of paper. If paper is curled, flatten it.
2. Load paper.
(1) Open the Paper Support, raise it, then tip it back.
(2) Open the Paper Output Tray gently.
(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(4) Slide the Paper Guides (A) to align them with sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.
- Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
- Do not load sheets of paper higher than the Load Limit Mark (D).
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
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- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
Loading Originals in the ADF
You can load documents to copy, fax, or scan in the ADF.
- To scan a document at optimum quality, load it on the Platen Glass.
1. Make sure that any original has been removed from the Platen Glass.
2. Load a document in the ADF.
(1) Open the Document Tray.
(2) Insert the document in the Document Tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.
- When you set the alarm to be silent in Device user settings of Device settings, the alarm will not beep even if the document is inserted in the Document Tray.
(3) Adjust the Document Guides to match the width of the document.
Do not slide the Document Guides too hard. The document may not be fed properly.
- You can specify the output setting when scanning sided originals in Device user settings of Device settings. You can select whether to output the pages in correct order or with front and back reversed. The reverse setting prioritizes scanning speed.