Here are some common troubleshooting tips for the EOS Digital Rebel T2i

Article ID: ART108906 | Date published: 05/11/2015 | Date last updated: 02/05/2016


Here are some common troubleshooting tips


Troubleshooting Guide

If a problem occurs, first refer to this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center.

Power-Related Problems

The battery cannot be recharged with the battery charger provided.

  • Do not recharge any battery pack other than a genuine Canon Battery Pack LP-E8.

The camera does not operate even when the power switch is set to <ON>.

  • The battery is not properly installed in the camera
  • Recharge the battery
  • Make sure the battery compartment cover is closed
  • Make sure the card slot cover is closed
  • Press the <> button

The battery charger's lamp blinks.

  • If there is a problem with the battery charger, the protective circuit will stop the charging operation and the charge lamp will blink in orange. If this happens, disconnect the charger's power plug from the power outlet and remove the battery pack. Attach the battery pack to the charger again and wait a while before connecting the charger to a power outlet again.

The access lamp still blinks even when the power switch is set to <OFF>.

  • If the power is cut off while an image is being recorded to the card, the access lamp will still continue to light/blink for a few seconds. When the image recording is completed, the power will turn off automatically.

The battery becomes exhausted quickly.

  • Use a fully-charged battery pack
  • The rechargeable battery pack performance will degrade over repeated use. Purchase a new one.
  • If you use Live View shooting or shoot movies for a prolonged period, the number of possible shots will decrease.

The camera turns off by itself

  • Auto power off is in effect. If you do not want auto power off to take effect, set [ Auto power off] to [Off].
  • Even if [ Auto power off] has been set to [Off], the LCD monitor will still turn off after the camera is idle for 30 min. Press the <> button to turn on the LCD monitor.

Shooting-Related Problems

No images can be shot nor recorded.

  • The card is not properly inserted
  • If the card is full, replace the card or delete unnecessary images to make room
  • If you try to focus in One-Shot AF mode while the focus confirmation light <> in the viewfinder blinks, a picture cannot be taken. Press the shutter button halfway again to focus, or focus manually
  • Slide the card's write-protect switch to the Write/Erase setting

The image is out of focus.

  • Set the lens focus mode switch to <AF>
  • To prevent camera shake, press the shutter button gently
  • If the lens has an Image Stabilizer, set the IS switch to <ON>.

The maximum burst during continuous shooting is lower.

  • Set the [ Custom Functions (C.Fn)] menu's [High ISO speed noise reduction] to [Standard], [Low], or [Disable]. If it is set to [Strong], the maximum burst during continuous shooting will greatly decrease
  • If you shoot something that has fine detail (field of grass, etc.), the file size will be larger and the actual maximum burst might be lower than the number mentioned

ISO 100 cannot be set.

  • Under the [ Custom Functions (C.Fn)] menu, if [Highlight tone priority] is set to [Enable], ISO 100 cannot be set. When [Highlight tone priority] is set to [Disable], ISO 100 can be set. This also applies to movie shooting

The Auto Lighting Optimizer cannot be set.

  • Under the [ Custom Functions (C.Fn)] menu, if [Highlight tone priority] is set to [Enable], the Auto Lighting Optimizer cannot be set. When [Highlight tone priority] is set to [Disable], then the Auto Lighting Optimizer can be set. This also applies to movie shooting

When I use the <AV> mode with flash, the shutter speed becomes slow.

  • If you shoot at night when the background is dark, the shutter speed becomes slow automatically (slow-sync shooting) so that the subject and background are properly exposed. If you do not want a slow shutter speed to be set, set the [ Custom Functions (C.Fn)] menu's [Flash sync. speed in Av mode] to 1 or 2

The built-in flash does not fire.

  • If you shoot continuously with the built-in flash at short intervals, the flash might stop operating to protect the flash unit.

The camera makes a noise when it is shaken.

  • The built-in flash's pop-up mechanism moves slightly. This is normal.

The shutter makes two shooting sounds during Live View shooting.

  • If you use flash, the shutter will make two sounds each time you shoot

The movie shooting terminates by itself.

  • If the card's writing speed is slow, movie shooting may stop automatically. Use an SD Speed Class 6 " " or faster card. To find out the card's read/write speed, see the card manufacturer's Web site, etc.
  • If the movie file size reaches 4 GB or if the movie recording time reaches 29 min. 59 sec., movie shooting will stop automatically.

When a movie is played, camera operation noise can be heard.

  • If you operate the camera's dials or lens during movie shooting, the respective operation noise will also be recorded. Using an external microphone (commercially available) is recommended

Display & Operation Problems

The LCD monitor does not display a clear image.

  • If the LCD monitor is dirty, use a soft cloth to clean it.
  • In low or high temperatures, the LCD monitor display may seem slow or might look black. It will return to normal at room temperature.

The menu screen shows few tabs and options.

  • In Basic Zone modes and in movie shooting mode, certain tabs and menu options are not displayed. Set the shooting mode to a Creative Zone mode

The image cannot be erased.

  • If the image has been protected, it cannot be erased

The file name's first character is an underscore ("_MG_").

  • Set the color space to sRGB. If Adobe RGB is set, the first character will be an underscore

The file numbering does not start from 0001.

  • If you use a card which already has images recorded, the file numbering might start from the last image in the card

The shooting date and time displayed is incorrect.

  • The correct date and time has not been set

No image appears on TV screen

  • Make sure the AV cable or HDMI cable's plug is inserted all the way in.
  • Set the video OUT system (NTSC/PAL) to the same video system as the TV set
  • Use the AV cable that came with the camera

The card reader does not detect the card.

  • Depending on the card reader and computer OS used, SDXC cards might not be correctly detected. In such a case, connect your camera and computer with the provided interface cable, and transfer the images to your computer using EOS Utility (provided software).

The [Eye-Fi Settings] menu item does not appear.

  • [Eye-Fi Settings] will only appear when the Eye-Fi card is inserted in the camera. If the Eye-Fi card has a write-protect tab, you will not be able to check the card's connection status, or disable Eye-Fi card transmission when the tab is in the locked position.

Printing-Related Problems

There are fewer printing effects than listed in the instruction manual.

  • What is displayed on the screen differs depending on the printer. This instruction manual lists all the printing effects available



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