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LCD Error Messages - MG5120

Article ID: ART109157 | Date published: 05/11/2015 | Date last updated: 07/23/2019
 

Description

This article provides information on error messages that can be displayed on the LCD of the MG5120. Information on how to troubleshoot these errors is provided.

 

Solution

An Error Message Is Displayed on the LCD

 

If an error message is displayed on the LCD, take the corresponding action described below.

 

Message

Action

The ink may have run out.

Replacing the ink tank is recommended.

U041

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

 

Note
  • If multiple ink lamps are flashing red, check the status of each ink tank.

Print head is not installed.

Install the print head.

U051/

The type of print head is incorrect.

Install the correct print head.

U052

Follow the directions given in your setup sheet to install the Print Head.

If the Print Head is already installed, lift the scanning unit (cover) slightly, then gently close it.

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is not resolved, the Print Head may be damaged. 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

Some ink tanks are not installed in place.

U072/

More than one ink tank of the following color is installed.

U071

  • Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)

  • More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

Confirm that the ink tanks are installed in the appropriate positions.

The remaining level of the ink cannot be correctly detected.

Replace the ink tank.

U130

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

 

Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's Stop button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining ink level for the ink tank(s) in question. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

The following ink tank cannot be recognized.

U043

U140

U150

  • The ink tank is not installed. Install the ink tank.

  • The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)
    Install an appropriate ink tank.

  • An ink tank error has occurred. (The lamp on the ink tank is off.)
    Replace the ink tank.

Appropriate ink tank is not installed.

Install the appropriate ink tank.

U141

Appropriate ink tank is not installed.

Printing cannot be executed because the ink tank is not compatible with this printer.

Install the appropriate ink tank.

 

If you want to cancel printing, press the printer's Stop button.

The ink has run out.

Replace the ink tank.

U163

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

 

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's Stop button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note

  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

Data of supported types are not saved.

  • There is no image data or document saved on the memory card or USB flash drive that can be read by this printer.

  • The printer may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.

  • Photo data edited or processed on a computer must be printed from the computer.

Note

  • When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cannot print the specified PDF file. The format is not supported or the file is too large.

  • Make sure the PDF file is printable from a memory card or USB flash drive. .

     
    Note

    • The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

      • The Details screen is not displayed for the PDF file you want to print.

      • Characters other than printer name or MP Navigator EX are displayed on Created with on the Details screen.

      • "?" is displayed on the preview screen.

  • Data edited or processed on a computer must be printed from the computer.

The specified PDF file contains unprintable data. Some portions may not be printed.

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

The ink absorber is almost full.

Press OK to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the printer's OK button to continue printing. 

When the ink absorber becomes full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

Printer error has occurred.

Contact the service center.

A printer error has occurred.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

Timeout error has occurred.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device detected.

Remove the device.

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.


    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.
    If the error is still not resolved, check if you can print another photograph.

Auto head align has failed.

Press OK and repeat operation.

<See manual>

  • Print Head nozzles are clogged.
    Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.
     

  • Paper of size other than A4 or Letter is loaded in the Rear Tray.
    Press the OK button on the printer to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the Rear Tray.
    For Automatic Print Head Alignment, always load paper in the Rear Tray.
     

  • The Paper Output Slot is exposed to strong light.
    Press the OK button to dismiss the error message, and then adjust your operating environment and/or the position of the printer so that the Paper Output Slot is not exposed directly to strong light.


After carrying out the above measures, if the problem continues after aligning the Print Head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment on a Windows PC or a Mac.

An unsupported USB hub is connected.

Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.

B200

Printer error has occurred.

Unplug the power cord and contact the service center.

Unfortunately, this is an unrecoverable hardware error.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

****

Printer error has occurred.

Turn off power then back on again.

If problem persists, see the manual.

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

"****" = alphanumeric characters and depends on the error . For example: 6000, 5C00,  6A80, 6A81, etc.

  • 5100/5110 is displayed:

    Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the Print Head Holder from moving, and turn on the printer again.

    Important

    • Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.

    • 6000 is displayed:

  • If any object is placed in front of the printer, remove it.

    Open the Paper Output Tray gently, then turn the power off and back on.
     

  • In other cases:

    Turn off the printer, and unplug the power cord of the printer from the power supply.

    Plug the printer back in and turn the printer back on.

    If the error message returns, the printer may require servicing.

    If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

    Or if you still need help, visit our Canon Community by clicking the button below to get answers:

    Link to Canon Community Forum

Scanner is not operating correctly.

Turn off the printer, and unplug the power cord of the printer from the power supply.

After a while, plug the power cord of the printer back in, and then turn on the printer. 

The card is currently writable from PC.

Set to [Not writable from PC].

The Card Slot is set to Writable from PC .

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from PC . After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.

Power was not turned off correctly the last time.

Press the ON button when turning power off.

The power cord may have been unplugged last while the printer was still on.

Press the OK button to dismiss the error.

Cannot print the data.

The specified data cannot be printed.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
 

 

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