Cleaning the paper feed rollers (Mac OS X) MP280 / MP495 / MP499
Article ID: ART109163
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Date published: 05/11/2015
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Date last updated: 08/16/2015
Description
Cleans the paper feed roller. Perform feed roller cleaning when there are paper particles sticking to the paper feed roller and paper is not fed properly.
Solution
Perform Paper Feed Roller Cleaning
If the paper feed rollers are not clean, it may slip and cause paper feeding problems. If a sheet of paper is not fed successfully, follow the procedures below to perform paper feed roller cleaning.
Click the 'Roller Cleaning' icon. The confirmation message appears.
*Display may vary depending on the printer.
Remove all sheets of the paper from the rear tray, and click 'OK'.
The paper feed roller will start rotating. Do not try other operations until rotating completes.
The message below is displayed after the paper feed roller rotating completes. Load three new sheets of A4 or letter-sized plain paper in the rear tray, and click 'OK'.
The sheets of plain paper will be picked up and ejected. Do not try other operations until all the three sheets of the plain paper are ejected.
When all the sheets of the paper are ejected, paper feed roller cleaning is completed.